PMS Global Manager IT Product

IHG; Atlanta (GA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Room discounts across properties

Wellbeing & health programs

Hybrid work structure

Job summary

IHG is seeking a Product Manager to lead the Global PMS Capabilities and Integrations roadmap, aligning hotel operations with enterprise objectives and guest experience priorities across multiple PMS platforms.

You will partner with operations, architecture, data, security, and external vendors to deliver integrated, scalable solutions that drive adoption and business value across global brands and regions. This role requires strong communication and a proven track record in product leadership.

Qualifications

• Bachelor’s degree or equivalent in information technology, UX, statistics, business, or related field.
• 3-6 years of Product Manager experience in modern software development.
• Expert knowledge of the IHG digital landscape and familiarity with competitors.
• Strong communication skills for clients, vendors, and senior management.
• Experience with formal requirements methodologies (vision, scope, use cases, etc.).
• Ability to lead across the organization and present product vision to senior audiences.

Responsibilities

• Lead development and execution of product strategy and roadmap for Global PMS Capabilities and Integrations.
• Define and prioritize PMS capabilities and integration requirements for hotel operations and enterprise initiatives.
• Own and manage portfolio of PMS capabilities, platform services, and third‑party integrations.
• Partner with stakeholders to identify opportunities and deliver integrated solutions.
• Influence PMS vendor roadmaps and integration partner development pipelines.
• Lead cross‑functional teams through discovery, design, development, testing, and deployment.
• Establish a holistic view of the PMS ecosystem and standardize functionality across regions.
• Document business requirements, product specifications, and user stories.
• Source and analyze performance data to drive decisions and prioritize investments.
• Develop business cases and measure product performance with KPIs.
• Engage stakeholders to ensure roadmap alignment and adoption.
• Monitor industry trends to keep PMS capabilities modern and scalable.
• Manage full product lifecycle for PMS capabilities and integrations.
• Communicate vision, strategy, progress, and metrics to leadership.

Skills

Product strategy

Roadmap development

Cross-functional leadership

Requirements gathering

Stakeholder management

Data analysis

MS Office

Education

Bachelor’s degree in information technology / related field

Tools

MS Office

AEM 6.5 Touch UI

Job description

Your day to day

• Lead the development and execution of the product strategy and roadmap for Global PMS Capabilities and Integrations, ensuring alignment with enterprise objectives, hotel operational needs, and guest experience priorities across multiple PMS platforms.

• Define and prioritize PMS capabilities and integration requirements that support hotel operations, enterprise initiatives, and cross-functional business processes while balancing immediate delivery needs with long-term platform evolution.

• Own and manage the portfolio of PMS capabilities, platform services, and third‑party integrations, driving roadmap decisions that maximize business value, operational efficiency, scalability, and adoption across global hotel brands and regions.

• Partner with business stakeholders, hotel operations teams, architecture, engineering, data, security, and vendor partners to identify opportunities, document requirements, and deliver integrated solutions that support enterprise and hotel objectives.

• Influence and drive PMS vendor roadmaps and integration partner development pipelines, advocating for IHG priorities and ensuring alignment to strategic capability needs, technical standards, and delivery timelines.

• Lead cross‑functional teams through discovery, design, development, testing, deployment, and optimization of PMS capabilities and integrations, ensuring successful delivery of prioritized roadmap initiatives.

• Establish and maintain a holistic view of the PMS ecosystem, identifying capability gaps, integration dependencies, technical risks, and opportunities to standardize functionality across platforms and regions.

• Define and document business requirements, product specifications, process flows, acceptance criteria, and technical user stories required to support capability and integration delivery.

• Source and analyze operational, customer, hotel, and product performance data to drive decision‑making, validate business outcomes, and prioritize future investments.

• Develop business cases, forecast value realization, and measure product performance through defined KPIs, leveraging insights to drive adoption, optimization, and continuous improvement.

• Proactively engage stakeholders across hotel operations, technology, commercial, loyalty, finance, support, and regional teams to ensure roadmap alignment and successful product adoption.

• Monitor industry trends, hospitality technology advancements, competitive offerings, and emerging integration opportunities to ensure PMS capabilities remain modern, scalable, and best‑in‑class.

• Manage the full product lifecycle for assigned PMS capabilities and integrations, continually assessing performance, stakeholder feedback, technical debt, and future business needs to prevent capability obsolescence

• Communicate product vision, strategy, roadmap progress, business value, release plans, and performance metrics to stakeholders at all levels of the organization, tailoring messaging appropriately for executive, business, and technical audiences.

• Drive integration governance and capability alignment across the PMS ecosystem, ensuring solutions meet enterprise architecture, security, compliance, and operational support requirements.

• Foster collaboration across product, delivery, engineering, architecture, operations, and vendor teams to remove impediments, accelerate decision‑making, and maximize business value delivery.

• Provide regular status updates, roadmap reporting, risk assessments, and strategic recommendations to leadership, PMO, and key stakeholders.

What we need from you

• Bachelor’s degree ininformation technology, User Experience, Customer Experience, Statistics, Business, or a relevant field of work, or an equivalent combination of education and work‑related experience.

• 3-6 years of relevant work experience as a Product Manager in a modern software development company

• Skills & Technical Experience

• Expert knowledge of the IHG digital landscape as well as strong familiarity with competitors and other eCommerce websites to understand trends and best practices

• Able to recognize when and how to pivot with ease and effectively deliver.

• Demonstrated deep knowledge and understanding in a specific area of expertise including products.

• Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. Demonstrated ability to present new concepts, research findings, and business outcomes to various groups including corporate clients, senior management, potential vendors, and industry consultants.

• Demonstrated program management experiencewith modern, established product management processesin organizing, planning and executing projects from conception through implementation. Demonstrated attention to detail and ability to manage multiple tasks/clients required.

• Demonstrated experience in detailed product development discovery, documentation, and design work.

• Demonstrated analytical skills and ability to perform research and use the results of analysis to make effective strategic decisions.

• Demonstrated proficiency with MS Office products (Word, Excel,PowerPoint)

• Demonstrated ability to adapt tactics and strategies to fast moving, rapidly evolving marketplace required

• Demonstrated ability to use prototyping or simulation in product creation

• Experience in formal requirements methodologies such as vision, scope, context, use cases, etc.

• Strong storyteller, is able to formulate cohesive messages with meaningful and impactful points that resonate with target audience.

• Demonstrated hotel industry knowledge reflecting the entire customer experiencejourney(reservations – stay –loyalty – on-property, andongoing relationship management).

• Familiarity with AEM 6.5 Touch UI a plus

• Have an entrepreneurial spirit with a keen eye for identifying new market opportunities and transforming that into an actionable plan

• Thrive in ambiguity where the solution doesn't exist and the problems aren't fully known

• Results driven candidate that can take an idea and develop a strong business case that will become the team's roadmap

• Knowledgeable in technology and enterprise software

• Ability to work and lead across all parts of the organization

• Comfortable and experienced in presenting product vision/strategy to large and senior audiences

Preferred

• Demonstrated hotel industry knowledge reflecting the entire customer experiencejourney(reservations – stay –loyalty – on-property, andongoing relationship management).

• Familiarity with AEM 6.5 Touch UI a plus

• Have an entrepreneurial spirit with a keen eye for identifying new market opportunities and transforming that into an actionable plan

• Thrive in ambiguity where the solution doesn't exist and the problems aren't fully known

• Results driven candidate that can take an idea and develop a strong business case that will become the team's roadmap

• Knowledgeable in technology and enterprise software

• Ability to work and lead across all parts of the organization

• Comfortable and experienced in presenting product vision/strategy to large and senior audiences

Travel - 10%

Location - Our hybrid work structure is an exception of three (3) days in the ATLANTA office. This expectation may be adjusted to evolve with the changing needs of the business.

#LI-DH

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

• EEO Is The Law - for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

• If you require reasonable accommodation during the application process.

• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies.

• If you are a resident of or applying to a job opening in the State of Washington, please read about applicable benefits.

• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.