Commercial HVAC Service Technician

AIR Control Concepts; Norfolk (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health & Wellness coverage

401(k) retirement plan

Paid time off (PTO)

Job summary

AIR Control Concepts in Norfolk, Virginia, is seeking an experienced HVAC Service Technician. You will be responsible for diagnosing and resolving issues on commercial HVAC systems, building strong client relationships, and maintaining thorough documentation of your work.

The ideal candidate will have 5-7 years of experience in HVAC service, EPA Universal Certification, and strong communication skills. Extensive on-the-job training is provided, along with various benefits including health insurance and retirement plans.

Qualifications

• 5-7 years of commercial HVAC service experience.
• Skilled in diagnostics and troubleshooting.
• Valid driver's license with clean record.

Responsibilities

• Diagnose and resolve issues on various HVAC systems.
• Build and maintain strong client relationships.
• Complete service reports and documentation.

Skills

Commercial HVAC service experience

Diagnostics and troubleshooting

Strong communication skills

Customer service mindset

Education

EPA Universal Certification

Tools

HVAC tools and equipment

Job description

FLSA Status: Non-Exempt

About

A member of the AIR Control Concepts family. Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences.

Check out our website: Hobbs & Associates

This role is all about creating positive experiences — identifying problems, delivering smart solutions, and ensuring every job is completed to the highest standards for both the customer and the company.

You’ll work with industry-leading equipment, including VRF systems, rooftop units, packaged systems, and more.

Essential Duties and Responsibilities

• Service, Troubleshooting & Optimization – Diagnose and resolve issues on a variety of commercial HVAC systems. Perform preventative maintenance and fine‑tune system performance for energy efficiency and reliability.
• Customer Relationship Management – Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high‑quality communication and support.
• Communication & Documentation – Coordinate with internal teams to ensure efficient scheduling and follow‑up. Accurately complete service reports, work orders, and related documentation in a timely manner.
• Vehicle & Equipment Readiness – Maintain a clean, organized, and well‑stocked service vehicle. Ensure personal tools and equipment are kept in optimal working condition.
• Training & Mentorship – Stay up to date through ongoing technical training. Serve as a resource and occasional mentor to junior technicians in the field.
• Safety & Compliance – Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites.
• Emergency Response – Participate in the on‑call rotation to provide after‑hours support for urgent service needs.
• Other Duties as Assigned – Contribute to the team and company by stepping in where needed.

Additional Role Highlights

• Some overnight travel may be required depending on jobsite location.
• Partial tool set provided by the company.
• All required PPE is supplied by Hobbs & Associates.
• Technicians receive a company‑issued corporate credit card for job‑related expenses.
• Extensive on‑the‑job training is provided at no cost to the employee, with opportunities to grow skillsets over time.
• Technical Expertise & Problem Solving – Applies in-depth knowledge of commercial HVAC systems, tools, and technologies to troubleshoot issues and implement effective solutions. Maintains strong attention to detail and follows through on complex service tasks.
• Customer & Team Engagement – Builds trust and maintains positive relationships with customers through clear, professional communication and consistent service. Collaborates well with peers, dispatch, and management to support team goals.
• Time & Task Management – Prioritizes responsibilities effectively, manages schedules, and maximizes productivity across varying service calls and work environments.
• Adaptability & Continuous Learning – Responds well to changing job demands and field conditions. Actively participates in training and embraces new tools, technologies, and methods to stay current in the trade.

Experience & Requirements

• 5‑7 years of commercial HVAC service experience with systems such as VRF, rooftop units, and packaged equipment.
• EPA Universal Certification required; OEM‑specific training or certifications preferred.
• Skilled in diagnostics, troubleshooting, and interpreting service manuals and schematics.
• Strong communication and customer service skills with a professional, team‑focused mindset.
• Valid driver’s license with clean driving record; able to pass a background check and drug screening.
• Physically capable of lifting heavy equipment, climbing ladders, and working in various field conditions, including rooftops and tight spaces.
• Willingness to participate in an on‑call rotation for emergency service coverage.

Physical Demands / Work Environment

This role is primarily field‑based and physically active. HVAC Service Technicians can expect to spend the majority of their time on their feet, walking, standing, climbing ladders, bending, crouching, or working in tight and confined spaces. Extended periods of physical activity are common while diagnosing and repairing equipment at customer job sites.

While a small portion of time (approximately 25%) may be spent in an office setting completing reports or administrative tasks at a computer, most responsibilities require hands‑on work with tools and equipment. Technicians must regularly lift and move items up to 50 pounds and occasionally up to 100 pounds, sometimes in challenging environments.

Clear and effective communication with customers, coworkers, and supervisors is essential, both in person and electronically. Individuals must also be capable of reviewing their work for accuracy and making necessary adjustments in the field.

This position involves frequent exposure to outdoor conditions and varying environments, including mechanical rooms, rooftops, and active construction sites. Noise levels may range from low to high depending on the job location.

Benefits

• Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well‑being
• Financial Security – 401(k) retirement plan with company match and short/long‑term disability coverage
• Work‑Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP)
• Professional Development – Ongoing training opportunities and support for continuing education
• Company Perks – Uniforms, vehicle and phone (as applicable), and a supportive team environment that values your expertise
• Referral Bonus Program – Earn bonuses for referring qualified technicians who join our team

AIR Control Concepts & Hobbs and Associates are Equal Opportunity Employers.