Commercial HVAC Service Manager

Carrier; Valley View (OH); On-site; USD 80,000 - 120,000; Full time

Job summary

Carrier is seeking a Commercial HVAC Service Manager in Valley View, OH. The role involves leading a team of technicians to deliver high-quality service on commercial HVAC projects. The ideal candidate will have significant experience in HVAC systems and a strong focus on customer satisfaction and team management.

Qualifications

• 5+ years of commercial HVAC systems experience.
• 2+ years of experience in people management.
• Strong understanding of commercial air conditioning business.

Responsibilities

• Supervise field technicians for equipment repair and maintenance.
• Meet with customers to ensure satisfaction and retention.
• Recruit, hire, and train technicians as needed.

Skills

Leadership

Customer Relationship Management

Safety Compliance

Education

High school diploma or GED

Bachelor’s degree

Tools

MS Word

MS Excel

ERP systems

Job description

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Country

United States of America

Location:

CAO05: CCS-Cleveland, OH 9800 Rockside Rd, Valley View, OH, 44125 USA

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier

About This Role

Carrier Commercial Services has an opening for an experienced Service Manager for our Cleveland, Ohio location.

The Service Manager will lead a group of Operations Professionals and Field Technicians to efficiently execute planned maintenance, repairs, overhaul, and installations of big commercial projects in an effort to exceed the expectations of our customers and meet revenue and margin targets.

The ideal candidate should have a strong understanding of commercial air conditioning business including but not limited to relationship management, talent development, field operations, and safety.

This role will require the Service Manager to be in the field 40% of the time and 60% of the time in the office.

Key Responsibilities

• Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction
• Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities
• Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements
• Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level, efficiency, and training requirements
• Resolve warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the company
• Review work orders, invoices, and time reports for accuracy and to ensure efficient management of accounts receivable
• Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
• Service Manager is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
• Proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.
• Responsible for ensuring Service & Optimization guidelines & best practices are followed
  
  

Required Qualifications

• High school diploma or GED
• 5+ years of commercial HVAC systems experience
• 2+ years of experience in people management
  
  

Preferred Qualifications

• Bachelor’s degree
• Technical aptitude with knowledge of local building codes
• Ability to use resources at hand to develop solutions
• Comfortable with MS Word, MS Excel, Outlook, navigating an ERP system, and other business applications
  
  

RSRCAR

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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