Commercial HVAC Service Lead: Operations & Growth

Dynamic Mechanical; North Highlands (CA); On-site; USD 69,000 - 85,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Short-term disability

Generous PTO

Paid holidays

Professional development

Job summary

Dynamic Mechanical in North Highlands, CA is seeking a Service Manager to lead the service department, supervise technicians and dispatchers, and ensure high standards of customer satisfaction. You will drive billing accuracy, warranty processing, inventory management, and pricing strategies while partnering with other managers to maintain profitability and prepare for seasonal fluctuations.

The role is in-office, Monday through Friday 7:00 am–5:00 pm with occasional weekends or evenings; salary

Qualifications

• Minimum 3 years of experience in customer service or management within a service-based industry.
• High School Diploma.
• Valid driver's license.
• Strong computer skills.
• Ability to multitask and stay organized.
• Advanced customer service skills.
• Industry knowledge preferred but not required.

Responsibilities

• Oversee daily service operations, department profitability, and revenue generation
• Train, coach, and supervise Service Technicians, Dispatchers, and parts personnel
• Ensure all technicians are properly trained and maintain ongoing skill development
• Provide accounting with daily billing by 9:00 a.m.
• Review all service invoices daily, including timecards, pricing, and documentation quality
• Ensure technicians thoroughly detail invoices so customers clearly understand the work performed
• Order parts as needed and coordinate scheduling with dispatch once parts arrive
• Approve all daily timecards and verify accuracy
• Review warranty invoices, work with vendors on valid claims, and ensure proper parts/materials/labor documentation
• Determine and set service inventory policies, pricing, and stock levels
• Maintain service inventory and ensure materials are available for upcoming jobs
• Secure work for the service department and support revenue growth initiatives
• Track technician profitability and generate related reporting
• Assist Service Technicians in the field when appropriate
• Ensure all service vehicles are clean, stocked, and running properly; conduct monthly vehicle and tool inspections
• Plan for seasonal business fluctuations and promote maintenance contracts to meet sales goals
• Coordinate and implement the service marketing calendar
• Provide strong customer service and technical analysis for customer questions and calls
• Quote large repair jobs and obtain customer approval
• Track and approve Service Technician commissions
• Set internal/external training schedules and conduct performance reviews and pay increases
• Assist with collections and monitor the service invoice log
• Approve the on call schedule and ensure proper coverage
• Perform other duties as assigned

Skills

Customer service

Management

Computer skills

Multitasking

Organization

Education

High School Diploma

Job description

Dynamic Mechanical in North Highlands, CA is seeking a Service Manager to lead the service department, supervise technicians and dispatchers, and ensure high standards of customer satisfaction. You will drive billing accuracy, warranty processing, inventory management, and pricing strategies while partnering with other managers to maintain profitability and prepare for seasonal fluctuations.

The role is in-office, Monday through Friday 7:00 am–5:00 pm with occasional weekends or evenings; salary