Commercial Garage Door Technician – Customer-Focused Pro

Guild Garage Group; Buford (GA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Holidays

401k with matching

Employee Discount

Employee Referral

Job summary

Guild Garage Group LLC in Buford, GA seeks a positive, personable garage door technician to connect with customers, solve problems, and deliver excellent service. We provide training and tools to thrive in a fast-paced setting with opportunities for growth and upward mobility.

This role requires a valid license, lifting ability, and strong safety focus. You will inspect installations, document work, and help customers choose the right products while maintaining a professional, customer-first

Qualifications

• Valid license and clean MVR.
• Aerial Lift certification required.
• Welding experience with acetylene torch and plasma cutter.
• Experience in garage door installation, repair and maintenance; commercial doors a plus.
• Ability to lift 75+ pounds, climb a ladder and use basic hand tools.
• Familiar with OSHA safety rules and best practices.
• Excellent customer service and organizational skills.
• Strong verbal communication and active listening.
• Experience with Service Titan a plus.
• Ability to multi-task and manage time effectively.
• High school diploma.

Responsibilities

• Continuous evolution of skills to amplify personal acumen and team expertise.
• Adherence to safety protocols and guidelines; foster a secure environment.
• Uphold accurate records of all work; document notes, diagrams, and photos.
• Thorough inspections of installations and repairs; align with standards.
• Workmanship guarantees installations and repairs meet safety standards.
• Maintain a positive, empathetic and professional attitude toward customers.
• Identify customers’ needs, clarify information, and provide solutions.
• Maintain records of customer interactions, transactions, comments, complaints.
• Upsell products when opportunities arise.
• Understand our products and services inside and out.
• Communicate and coordinate with colleagues as necessary.
• Perform other duties as assigned.

Skills

Valid License & MVR

Aerial Lift Certification

Welding & Torch

Garage Door Installation

Lift 75+ pounds

OSHA Knowledge

Customer Service

Communication Skills

Service Titan Experience

Multi-tasking

High School Diploma

Education

High school diploma

Job description

Guild Garage Group LLC in Buford, GA seeks a positive, personable garage door technician to connect with customers, solve problems, and deliver excellent service. We provide training and tools to thrive in a fast-paced setting with opportunities for growth and upward mobility.

This role requires a valid license, lifting ability, and strong safety focus. You will inspect installations, document work, and help customers choose the right products while maintaining a professional, customer-first