Commercial Direct Repair Program Coordinator - Remote

AAA - CSAA Insurance Group; Washington; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in commercial insurance seeks a Commercial Direct Repair Program Coordinator to manage vendor relationships and oversee physical damage claims while fostering a supportive work environment. With opportunities for career advancement and a flexible work location, this role emphasizes relationship management, negotiation skills, and dedication to team success.

Benefits

Performance bonus included

Flexible working location options

Supportive company culture focused on inclusion

Career advancement opportunities

Qualifications

• Minimum of 6 years of physical damage estimating experience required.
• Proficiency in estimating software needed.
• High School Diploma plus 3 years customer service experience required.

Responsibilities

• Manage vendor relationships and ensure performance metrics are met.
• Evaluate, negotiate, and settle insurance claims independently.
• Mentor and train other adjusters.

Skills

Negotiation

Relationship Management

Proficiency in Estimating Software

Education

High School Diploma/GED

Bachelor's Degree (Preferred)

I-CAR Certification (or ability to obtain)

Job description

Commercial Direct Repair Program Coordinator - Remote

Employer Industry: Commercial Insurance

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Performance bonus included in total compensation package
- Flexible working location options: remote, hybrid, or in-person
- Supportive company culture focused on inclusion and belonging
- Chance to be part of a mission-driven team committed to innovation and customer service

What to Expect (Job Responsibilities):
- Manage vendor relationships, ensuring contract compliance and performance metrics are met
- Independently evaluate, negotiate, and settle physical damage and total loss claims
- Prepare files for authority review regarding potential Direct Repair Network candidates
- Process payments and resolve claims coverage issues in collaboration with supervisors
- Mentor and train other adjusters in the organization

What is Required (Qualifications):
- Minimum of 6 years of physical damage estimating experience
- I-CAR certification or ability to obtain it within the first year of employment
- Strong negotiation skills and a proven ability to manage relationships with vendors
- Proficiency in estimating software and systems
- High School Diploma/GED plus 3 years of customer service experience in a virtual insurance environment

How to Stand Out (Preferred Qualifications):
- Bachelor’s degree or equivalent experience
- Active participation in company culture initiatives and employee resource groups
- Willingness to travel for team meetings and in-person engagements
- Demonstrated commitment to helping other teams and investing extra time as needed

#CommercialInsurance #RemoteWork #CareerGrowth #Inclusion #PerformanceBonus

About the company

American Automobile Association is a federation of motor clubs throughout North America.

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