Program Manager - IL/DC/Remote

Bostrom; Washington (District of Columbia); Remote; USD 65,000 - 80,000; Full time

Job summary

Bostrom is seeking a Program Manager to enhance client satisfaction through strategic service management. This role focuses on overseeing membership, educational programming, budget maintenance, and event support, making it pivotal for organizational success. Applicants should possess strong communication skills and relevant management experience in a fast-paced environment.

Benefits

Competitive salary plus overtime earning potential

Full benefits, PTO, and 401k

100% paid professional development

Qualifications

• 3-5 years of association or association management experience highly valued.
• Ability to adapt communication style to fit the setting.
• Strong critical and analytical thinking skills.

Responsibilities

• Oversee membership and client services, ensuring timely completion of tasks.
• Manage educational programming and certification offerings.
• Lead support for virtual and in-person events.

Skills

Communication

Problem Solving

Organization

Customer Service

Education

Bachelor’s degree in business administration, communications, event management, or a related field

CMP or CAE certification

Tools

Customer databases

Learning management systems

Project management software

Microsoft Office Suite

Job description

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This range is provided by Bostrom. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $80,000.00/yr

b creative, b unique, b yourself!

Our inclusive culture encourages our people to bring their authentic, whole selves to work.

b creative, b unique, b yourself!

Our inclusive culture encourages our people to bring their authentic, whole selves to work.

We respect and value the uniqueness of each member of the Bostrom team and are committed to cultivating a workplace that is welcoming to all.

At Bostrom, we believe diversity drives innovation.

About this job: Program Manager

The Program Manager at Bostrom plays a pivotal role in enhancing client satisfaction and retention by supporting strategic goals through the management of member-focused services, development of educational programming, and execution of meetings and events. Working closely with one or more Account Executives (AEs), this role is responsible for budget planning and maintenance for assigned programs, ensuring alignment with client objectives and financial parameters.

If you are a self-motivated individual that can thrive in a fast-paced, multi-client environment, with excellent communication skills and a commitment to client success, we invite you to join our team and contribute to our mission.

Position Responsibilities

Membership and Client Services

• Provide assistance to members by responding accurately to all inquiries regarding policy and procedures for membership, applications, renewal billing, publications, continuing education products/credits and meeting registration, new membership sales, etc.
• Oversee member programs and services, ensuring timely completion of tasks by self and team.
• Design and maintain online information systems, including membership databases and event registration software.
  
  

Committee Management

• Serve as the staff liaison to committees, guiding them to achieve objectives that support the association’s mission.
• Oversee committee initiatives, manage timelines and responsibilities, and identify opportunities for process improvements.
  
  

Educational and Certification Programming

• Oversee educational programming, including certification programming and continuing education approval where applicable, to ensure that the educational offerings are of the highest standards and quality and meet member and potential member needs.
  
  

Event Support

• Proactively lead and ensure member and client support at virtual and in-person events in addition to supporting teammates with tasks like minute-taking and event logistics.
• Create agendas and content for membership and client-related events, including webinars, board meetings, and educational conferences.
  
  

Budget and Vendor Management

• Responsible for making sound decisions that are within client scope.
• Serve as primary contact and manage overall relationship with key client vendors.
• Develop and distribute RFPs for services as needed. Oversee the vendor contract process from initial implementation through to invoice payment.
• Other duties may be assigned that are required for this position.
  
  

Position Qualifications

• Bachelor’s degree in business administration, communications, event management, or a related field, or equivalent experience required. A CMP or CAE professional is a plus.
• 3 – 5 years of association or association management experience is highly valued.
• Strong critical and analytical thinking skills with the ability to identify and solve complex problems effectively.
• Skillful in adapting communication style to fit the setting and individuals involved, achieving desired outcomes.
• Knowledgeable in customer databases, learning management systems, project management software, and Microsoft Office Suite.
• Maintain a professional demeanor with strong skills in customer service, organization, attention to detail, and prioritizing responsibilities effectively.
• Demonstrate personal integrity in all interactions and communications with Bostrom staff and clients.
• Perform effectively under pressure, managing multiple projects and tasks simultaneously while maintaining composure in challenging situations.
• Collaborate efficiently across departments and with clients, offering assistance and sharing information as needed.
• Communicate clearly and effectively, both verbally and in writing, ensuring successful interactions with others.
• Exhibit accountability and self-motivation, embracing new responsibilities and challenges with a positive, “can-do” attitude.
  
  

Comp And Benefits

• Competitive salary plus overtime earning potential
• Full benefits, PTO, and 401k
• 100% paid professional development
• Come grow with us!
  
  

Bostrom is a proud equal opportunity employer, committed to a welcoming and inclusive work culture.

At Bostrom you can b creative, b unique, b yourself!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Non-profit Organizations

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