Commercial Data Insights Analyst — Remote/Hybrid

RXinsider LTD.; Pittsburgh (Allegheny County); Hybrid; USD 60,000 - 94,000; Full time

Job summary

Omnicell is seeking a Commercial Data Insights Analyst to transform support and service data into actionable insights that drive operational excellence and customer outcomes. You will partner with Technical Support, IT, Data Engineering, and Commercial teams to deliver analytics solutions and executive-ready dashboards.

The role emphasizes data preparation, exploratory analysis, and collaboration across Commercial Analytics to support Sales, Finance, and Customer Success, with flexible remote or

Qualifications

• Bachelor's degree in Analytics, Business, Statistics, Information Systems, Economics, or a related field.
• Minimum of 2 years of experience in Data Analytics, Business Intelligence, Market Insights, Commercial Analytics, or a related analytical discipline.
• Proficiency in SQL and/or Python or R for querying, transforming, and analyzing data.
• Experience working with structured operational, commercial, service, CRM, sales, or financial datasets.
• Experience creating clear analytical outputs including dashboards, visualizations, summaries, and business recommendations.
• Familiarity with Power BI or Tableau for data visualization.
• Demonstrated interest in applying generative AI tools and techniques to improve analytical processes and business outcomes.
• Strong attention to detail and data quality.
• Excellent written and verbal communication skills with the ability to present findings to stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Analyze Technical Support and Field Service data to identify trends, patterns, and opportunities to improve operational performance and customer outcomes.
• Develop and maintain recurring and ad hoc reporting solutions that measure key operational metrics.
• Evaluate performance across products, customer segments, regions, issue types, and service tiers to uncover insights.
• Deliver fact-based recommendations that improve support effectiveness and efficiency.
• Translate business challenges into clear business requirements for reporting and systems enhancements.
• Create executive-ready dashboards, scorecards, and analyses for reviews.
• Monitor CSAT, NPS, and customer effort to identify improvement opportunities.
• Support AI and data science initiatives through data preparation and analysis.
• Collaborate across Commercial Analytics to support Sales, Finance, and Customer Success.

Skills

SQL

Python

R

Dashboards

Power BI

Tableau

Data storytelling

Communication

Data quality

AI / Generative AI

Education

Bachelor's degree in Analytics, Business, Statistics, Information Systems, Economics, or a related field

Tools

Salesforce

SAP C4C

Gainsight

ServiceNow

Databricks

Snowflake

Microsoft Fabric

Job description

Omnicell is seeking a Commercial Data Insights Analyst to transform support and service data into actionable insights that drive operational excellence and customer outcomes. You will partner with Technical Support, IT, Data Engineering, and Commercial teams to deliver analytics solutions and executive-ready dashboards.

The role emphasizes data preparation, exploratory analysis, and collaboration across Commercial Analytics to support Sales, Finance, and Customer Success, with flexible remote or