Commercial Client Support Associate

MidFirst Bank; Oklahoma City (OK); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Shift differential

Job summary

MidFirst Bank in Oklahoma City is seeking a Commercial Services Customer Support specialist to provide direct telephone and email help to business clients, supporting onboarding and ongoing account maintenance for services such as online banking, ACH origination, and cash management. Standard hours are Monday–Friday 10:00 a.m.–7:00 p.m., with a $5.00/hour shift differential for 5:00 p.m.–7:00 p.m.

shifts. Ideal candidates have 1–3 years banking experience or a college degree and strong

Qualifications

• 1-3 years banking experience or college degree preferred.
• Must enjoy customer interaction and have the ability to sympathize with customers while maintaining proper controls.
• Must feel comfortable helping customers with technical problems, including troubleshooting computer settings and assisting with software installations.
• Excellent verbal and written communication skills.

Responsibilities

• Provide direct telephone and email support to business/commercial clients.
• Assist with onboarding of new clients and ongoing account maintenance.
• Troubleshoot technical issues and guide clients through software setups.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Education

College degree preferred

Tools

Software troubleshooting

Job description

This position is part of the Commercial Services Customer Support department within our Bank Operations group. This team is primarily responsible for providing direct telephone and email support to our business and commercial clients. Products and services supported include online banking, mobile banking, ACH origination, remote deposit capture, credit cards, positive pay, investment sweeps, cash vault, and many others. This role is crucial in facilitating the onboarding process for new clients and completing ongoing account and service maintenance as requested by the customer.

Standard Hours: Monday-Friday 10:00 a.m.-7:00 p.m.

• Shift differential is available for certain hours - $5.00/hour for Monday through Friday from 5:00 p.m. - 7:00 p.m.

Requirements

• 1-3 years banking experience or college degree preferred, but not required
• Must enjoy customer interaction and have the ability to sympathize with customers while maintaining proper controls
• Must feel comfortable helping customers with technical problems, including troubleshooting computer settings and assisting with software installations
• Excellent verbal and written communication skills