Commercial Client Services Specialist

Hancock Whitney Corp.; Pensacola (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Hancock Whitney Corp. seeks a Commercial Client Administrator in Pensacola to support Relationship Managers and provide day-to-day service to business clients.

You will handle documentation, onboarding, and ongoing client account activities to ensure accurate, compliant processing and timely delivery of services. Strong communication, organizational skills, and proficiency in Microsoft Office and banking systems are essential, with familiarity of nCino and Salesforce preferred.

Qualifications

• High school diploma or equivalent; an associate’s degree is preferred.
• 1 year of related support experience in banking/financial services.
• Proficient in Microsoft Office Suite and banking systems.
• Ability to learn loan documentation processes and systems.

Responsibilities

• Serve as the primary contact for client inquiries and resolve routine issues.
• Process and maintain documentation for new and existing client accounts.
• Assist in preparing loan documents and other banking materials.
• Monitor account activity and follow up on discrepancies or actions.
• Support onboarding of clients and coordinate with internal teams to deliver services.
• Use platforms like nCino and Salesforce to coordinate workflows and records.

Skills

Communication skills

Organizational skills

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Office Suite

nCino

Salesforce

Job description

Hancock Whitney Corp. seeks a Commercial Client Administrator in Pensacola to support Relationship Managers and provide day-to-day service to business clients.

You will handle documentation, onboarding, and ongoing client account activities to ensure accurate, compliant processing and timely delivery of services. Strong communication, organizational skills, and proficiency in Microsoft Office and banking systems are essential, with familiarity of nCino and Salesforce preferred.