Commercial Client Experience Manager

Paradox Insurance Agency; St. Louis (MO); On-site; USD 60,000 - 85,000; Full time

Job summary

Paradox Insurance Agency is seeking a Commercial Lines Client Experience Manager to support producers, manage commercial accounts (standard and E&S), and ensure accurate documentation and renewals. You will coordinate with underwriters and wholesalers, maintain data integrity, and drive a smooth client experience.

The role emphasizes proactive client service, renewal strategy, and effective communication with clients and carrier partners. Licensing in P&C is required.

Qualifications

• 2+ years in commercial insurance service or account management.
• Knowledge of E&S or surplus lines markets and processes

Responsibilities

• Manage standard and specialty commercial accounts, including E&S placements.
• Coordinate with underwriters, wholesale brokers, and surplus lines markets.
• Assist with remarketing and renewal strategy.
• Ensure surplus lines applications, billing, affidavits, and documentation are properly managed.
• Review policies for accuracy, endorsements, exclusions, and sublimits.
• Renewal & Placement Execution.

Skills

Client relationship management

Communication skills

Problem solving

Attention to detail

Resilience

Education

Property & Casualty license

Tools

Agency management system

Job description

Join Paradox Insurance Agency as a Commercial Lines Client Experience Manager

At Paradox Insurance Agency, we are passionate, driven individuals dedicated to making a difference in our clients' lives. We believe that the best people craft the best companies, and we are committed to finding those individuals to shape our future. Our work is about solving real problems, easing client challenges, and reducing friction points to deliver a seamless and spectacular client experience. If you're someone who thrives in a dynamic environment, loves to learn, and is one of the most charismatic and engaging individuals in any room, we’re excited to talk to you about becoming part of our future.

Paradox Insurance Agency is where your drive meets opportunity, crafting a career that’s as rewarding as it is impactful. Join us and help shape the future of insurance!

Position Overview

The Commercial Lines Client Service Manager (CSM) will support producers in managing main street select and complex commercial accounts across both standard and E&S markets.

You will be responsible for maintaining technical accuracy, coordinating with wholesalers and underwriters, managing renewals, and ensuring that surplus lines documentation, billing, and compliance standards are properly handled.

What You’ll Do

• Commercial & E&S Account Management
• Manage standard and specialty commercial accounts, including E&S placements.
• Coordinate with underwriters, wholesale brokers, and surplus lines markets.
• Assist with remarketing and renewal strategy.
• Ensure surplus lines applications, billing, affidavits, and documentation are properly managed.
• Review policies for accuracy, endorsements, exclusions, and sublimits.
• Renewal & Placement Execution
• Conduct structured pre-renewal outreach and account reviews.
• Prepare submission materials and coordinate with producers on new and renewal business.
• Work directly with underwriters to negotiate renewals and endorsements.
• Identify coverage gaps or exposure shifts and elevate to producers when necessary.
• Client Experience & Communication
• Serve as primary service contact for assigned accounts.
• Issue certificates of insurance and review additional insured endorsements.
• Prepare proposals, premium finance agreements, and renewal summaries.
• Maintain clear, professional communication with clients and carrier partners.
• Operational Discipline
• Maintain data integrity within the agency management system.
• Follow structured workflows for endorsements, cancellations, audits, and renewals.
• Assist with internal reporting related to business efficiency.

What You Need To Get The Job Done

• A humble, coachable, can do attitude coupled with high interpersonal skills, resilience, and grit.
• A natural inclination towards continuous improvement and problem-solving.
• Ability to engage and build relationships effortlessly, whether in a coffee shop line or a crowded room.
• Confident communication skills to effectively interact with clients at all levels, from the janitor to the executive.
• Self-driven and results-oriented demeanor.
• Knowledge of E&S or surplus lines markets and processes
• Strong technical understanding of commercial lines of business and corresponding coverages
• Possess a Property & Casualty license (required)
• 2+ years in commercial insurance service or account management

What Will Make You Stand Out

• You enjoy complexity more than simplicity
• You are comfortable navigating layered or specialty placements
• You take ownership of technical accuracy
• You are calm under pressure
• You are able to bring solutions to challenges

At Paradox, we value talent, ability, and dedication more than just "years of experience" or academic degrees. We’re seeking individuals who are eager to excel in their careers and make a meaningful impact on our clients and the company.

We are building a disciplined commercial team that balances standard-market relationships with efficient specialty-market execution. You will not be stepping into a stagnant service position. You will help to build systems, refine workflows, and support the scaling of complex commercial businesses.