Account Manager - Commercial Lines

The Bulow Group; Tinley Park (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

The Bulow Group in Tinley Park, IL seeks a Commercial Lines Account Manager to oversee day-to-day service, strategy, and execution of commercial insurance programs for existing and prospective clients. This role is the primary client contact, coordinating with underwriters and internal teams to ensure high-quality service and proactive risk management.

You will manage new business and renewal processes, analyze exposures, and develop renewal strategies with producers.

Qualifications

• Excellent verbal and written communication skills.
• Advocacy mindset focused on client outcomes.
• Proven ability to build relationships with clients, carriers, and teams.
• Ability to manage multiple priorities under pressure.
• Collaborative team player with attention to detail.
• Client-focused with commitment to high-quality service.

Responsibilities

• Maintain strong client relationships through proactive communication and service.
• Educate clients on coverages, exclusions, and risk exposures.
• Respond to client inquiries and service requests promptly and professionally.
• Identify opportunities to strengthen insurance and risk management programs.
• Coordinate with underwriters during marketing, quoting, and renewal.
• Prepare proposals and coverage comparisons for client presentations.
• Collaborate with producers and team members to develop renewal strategies.
• Ensure accurate exposure data and policy administration.

Skills

Communication

Advocacy mindset

Relationship building

Organized under pressure

Collaborative

Client-focused

Tools

Applied Epic

Carrier portals

Microsoft 365

Job description

About the role

The Commercial Lines Account Manager is responsible for overseeing the day-to-day service, strategy, and execution of commercial insurance programs for both existing and prospective clients. This role serves as the primary point of contact for assigned clients, ensuring high-quality service delivery and strategic risk management consultation across all commercial lines. This position is both client-facing and operational, requiring strong technical expertise, relationship management skills, and a commitment to client advocacy.

What you’ll do

• Client Relationship Management
• Build and maintain strong relationships through proactive communication and service.
• Conduct policy review and educate clients regarding coverages, exclusions, and risk exposures.
• Respond promptly and professionally to client inquiries, service requests, and coverage questions.
• Serve as an advisor by identifying opportunities to strengthen client insurance and risk management programs.
• Maintain a high level of client satisfaction and retention through consistent engagement and follow-through.
• New and Renewal Business Management
• Manage the new business and renewal process from planning through policy delivery.
• Analyze client operations and exposures to identify coverage concerns and risk management opportunities.
• Develop new business and renewal strategies in collaboration with Producers and internal team members.
• Gather underwriting information and maintain accurate exposure data.
• Coordinate with carrier underwriters throughout the marketing, quoting, and renewal process.
• Review terms, identify coverage gaps, and negotiate improvements when appropriate.
• Prepare proposals, coverage comparisons, and recommendations for client presentations.
• Maintain knowledge of carrier products, underwriting appetites, and market conditions.
• Policy Service and Administration
• Ensure client files, activities, and documentation are accurately maintained within the agency management system.
• Assist with day-to-day policy changes, billing questions, audits, and rewrites
• Team Collaboration
• Work closely with Producers, CSRs, CSAs, Claims Advocates, and other service team members.
• Mentor and support service staff assigned.
• Participate in process improvement initiatives and workflow development.
• Contribute to agency retention, growth, and client satisfaction goals.

Qualifications

• Communication - Excellent verbal and written communication skills.
• Advocacy Mindset - Natural problem-solver who is committed to achieving the best outcome for clients.
• Relationship Builder – Develops strong relationships with clients, carriers, and internal teams.
• Organized Under Pressure - Manage multiple priorities and deadlines in a fast-paced environment.
• Collaborative – Thrives in a team environment and contributes to collective success.
• Client-Focused – Consistently delivers a high-quality client experience while maintaining attention to detail

Nice to haves

• Active Property & Casualty License required.
• Minimum of five (5) years of Commercial Lines Account Management experience preferred.
• Proficiency in Applied Epic, carrier portals and Microsoft 365 applications.