Commercial Cleaning Operations Manager

City Wide Facility Solutions; Gainesville (FL); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Unlimited PTO

Vision insurance

Job summary

City Wide Facility Solutions in Gainesville, FL is hiring an On-Site Manager to oversee client retention, contract compliance, and day-to-day operations within an assigned territory. This position serves as the primary point of contact for clients and strives to deliver services that exceed expectations while maintaining service excellence.

You will lead a team, supervise night managers, manage staffing, scheduling, billing, and supplier relations, and partner with Sales to identify

Qualifications

• Bachelor's degree in Business Administration, Accounting, or a related field (preferred).
• Minimum 1 year of customer service experience.
• Minimum 1 year of management or supervisory experience.
• Valid driver's license and reliable transportation.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with CRM systems and Microsoft Office applications.

Responsibilities

• Maintain client relationships and conduct site visits to ensure retention.
• Lead Night Managers and staff with coaching and performance feedback.
• Oversee staffing, onboarding, and contractor management.
• Monitor payroll approvals, hours, and timesheet accuracy.
• Ensure billing accuracy and timely invoicing.
• Provide daily updates to the Director of Operations.

Skills

Customer service

Management

Communication

Problem-solving

CRM proficiency

Microsoft Office

Education

Bachelor's degree in Business Administration, Accounting, or related field

Tools

CRM software

Microsoft Office

Job description

Position Summary

The On-Site Manager is responsible for client retention, contract compliance, operational oversight, quality assurance, and team leadership within an assigned territory. This role serves as the primary point of contact for clients and ensures all services are delivered beyond expectations. The On-Site Manager is expected to take ownership of their territory as if it were their own business while maintaining City Wide's commitment to service excellence.

Client Relations & Retention

• Serve as the primary client representative and maintain strong client relationships
• Conduct regular client visits and quality inspections
• Ensure all contractual obligations are fulfilled and services exceed client expectations
• Respond to client calls and emails within one hour whenever possible
• Address client concerns, complaints, and service deficiencies promptly
• Implement client retention strategies and resolve accounts at risk of cancellation
• Build relationships with decision-makers and key client contacts
• Promote additional City Wide services, special projects, and supply programs

Quality Control & Service Excellence

• Perform routine quality control inspections and document findings in CRM
• Obtain client satisfaction ratings during site visits
• Verify completion and quality of extra work, floor care projects, and special services within 24 hours
• Maintain current Building Information Sheets (BIS), route sheets, alarm/key lists, and operational documentation
• Ensure SDS sheets are current and properly maintained at client locations
• Monitor equipment inventories and preventive maintenance schedules

Operations Management

• Ensure proper staffing levels for all accounts
• Interview, onboard, evaluate, and replace Independent Contractors as needed
• Coordinate daily operations with Night Managers
• Manage service schedules, non-routine work, and special projects
• Verify payroll approvals, employee hours, punch corrections, and timesheet accuracy
• Ensure overtime is approved and controlled according to company policy
• Plan coverage for employee vacations and absences

Financial & Administrative Responsibilities

• Submit event billing documentation within required deadlines
• Process extra charge tickets and ensure timely billing
• Monitor account changes impacting labor, pricing, or billing
• Maintain awareness of collection issues and assist Accounting as needed
• Support implementation of payment arrangements and service adjustments when necessary
• Complete required reports, scorecards, and monthly operational documentation

Leadership & Communication

• Provide leadership, coaching, and performance feedback to Night Managers and staff
• Communicate company goals, expectations, and service standards
• Participate in operations meetings and monthly performance reviews
• Provide daily operational updates to the Director of Operations
• Collaborate with Sales Executives by identifying potential business opportunities within assigned territories

Requirements

• Bachelor's Degree in Business Administration, Accounting, or a related field (preferred)
• Minimum 1 year of customer service experience
• Minimum 1 year of management or supervisory experience
• Valid driver's license and reliable transportation
• Strong communication, organizational, and problem-solving skills
• Proficiency with CRM systems and Microsoft Office applications

Preferred

• Experience in janitorial, facility services, property management, or service operations
• Account management and client retention experience
• Experience managing contractors and field-based teams

Benefits

Job Type: Full-time

Salary: $55,000 per year

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Unlimited PTO
• Vision insurance

Schedule

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Compensation

On‑Site Managers receive a guaranteed salary which is determined at the time of hire. This salary is intended to compensate each On‑Site Manager for all time spent and all duties performed in connection with his/her employment. OSMs are expected to work 50 hours a week and the position is overtime ineligible.