Commercial Claims Unit Lead - Trucking

GEICO Norwalk; Richardson (TX); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Health & Wellness

401(k) Match

Professional development

Job summary

GEICO in Richardson, Texas, is seeking a Commercial Claims Unit Manager with long haul trucking experience to lead and develop associates in our growing commercial claims organization. You will mentor a team, guide resolution of complex customer inquiries and claims, monitor KPIs, ensure compliance, and drive process improvements across cross‑functional partners.

The ideal candidate has 2+ years of supervisory experience, an active Adjuster License, and a passion for delivering exceptional

Qualifications

• 2+ years of commercial auto or trucking claims supervisory experience (or 4+ years in lieu of a degree).
• Active Insurance Adjusters License; ability to obtain/maintain additional licenses as needed.
• Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment.
• Strong results orientation with a history of meeting or exceeding goals.
• Excellent interpersonal and communication skills with adaptable leadership styles.
• Ability to analyze data and metrics to inform decision-making and improve outcomes.

Responsibilities

• Lead, mentor, and inspire a team of commercial claims associates to deliver exceptional service.
• Guide team members in resolving complex customer inquiries and claims.
• Develop team skills and ensure they consistently exceed customer expectations.
• Monitor KPIs to enhance efficiency, customer satisfaction, and retention.
• Hold the team accountable for results while maintaining regulatory compliance.
• Address escalated concerns with professionalism and empathy; model GEICO’s service standards.
• Collaborate with leadership and cross-functional teams to implement process improvements.

Skills

Leadership

Team motivation

Data analysis

Communication

Customer service focus

Education

Bachelor's or Associate's degree

Job description

GEICO in Richardson, Texas, is seeking a Commercial Claims Unit Manager with long haul trucking experience to lead and develop associates in our growing commercial claims organization. You will mentor a team, guide resolution of complex customer inquiries and claims, monitor KPIs, ensure compliance, and drive process improvements across cross‑functional partners.

The ideal candidate has 2+ years of supervisory experience, an active Adjuster License, and a passion for delivering exceptional