Commercial Claims Unit Manager

GEICO; Dallas (TX); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Health & Wellness

401(k) Match

Job summary

GEICO is seeking a dynamic Commercial Claims Unit Manager with long haul trucking experience to lead and develop our team. You will mentor associates, drive performance through KPIs, and ensure superior customer outcomes while maintaining regulatory compliance.

We value ownership, adaptability, and collaborative leadership as key drivers of success in a large, nationwide organization. Competitive salary, benefits, and growth opportunities are provided.

Qualifications

• Bachelor’s or Associate’s degree required; 2+ years commercial auto or trucking supervisory experience preferred.
• Must hold an active Insurance Adjusters License and ability to obtain additional licenses as needed.
• Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment.

Responsibilities

• Lead, mentor, and inspire a team of commercial claims associates to deliver exceptional service.
• Guide team members in resolving complex customer inquiries and claims.
• Monitor performance using KPIs to enhance efficiency, satisfaction, and retention.

Skills

Team leadership

Supervisory experience

Data analysis

Communication skills

Customer service focus

Education

Bachelor’s or Associate’s degree

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers’ expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That’s why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
Commercial Claims Unit Manager
Are you a dynamic leader with a passion for empowering teams and driving results? GEICO is seeking a forward-thinking and motivated Commercial Claims Unit Manager with long haul trucking experience to join our management team. This role offers the opportunity to lead and develop associates in our growing commercial claims organization. If you have at least two years’ commercial supervisory experience managing teams and a commitment to delivering exceptional customer experiences, we want to hear from you!
Success in this role is built on the foundation of GEICO’s core leadership behaviors :

• Ownership : You take responsibility for outcomes in all scenarios.
• Adaptability : You navigate dynamic environments with creativity and resilience.
• Leading People : You empower individuals and teams to achieve their best.
• Collaboration : You build and strengthen partnerships across organizational lines.
• Driving Value : You use data-driven insights to align actions with strategic goals.

What You’ll Do:

• Lead, mentor, and inspire a team of commercial claims associates to deliver exceptional service that delights our customers and builds their trust.
• Leverage your prior commercial leadership expertise to guide team members in resolving complex customer inquiries and claims.
• Personalize your leadership approach to develop team members’ skills, fostering their growth and ensuring they consistently exceed customer expectations.
• Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention.
• Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service.
• Address escalated customer concerns with professionalism and empathy, modeling GEICO’s dedication to service excellence.
• Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance the customer experience.
• Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge.

What We’re Looking For (requirements):

• Bachelor’s or Associate’s degree with 2+ years of commercial auto or trucking (preferred) claims supervisory experience or a minimum of 4 years commercial auto or trucking (preferred) claims supervisory experience in lieu of a degree (high school diploma or equivalent required).
• Must hold an active Insurance Adjusters License and ability to obtain/maintain additional licenses as needed .
• Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment.
• Strong results orientation, with a history of meeting or exceeding performance goals.
• Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations.
• Ability to analyze data and metrics to inform decision-making and improve customer outcomes.
• Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence.

Why Join GEICO?

• Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction.
• Inclusive Culture: Join a company that values diversity, collaboration, and innovation.
• Workplace Flexibility: Benefit from a flexible work environment and enjoy the GEICO Flex Program, allowing for additional flexibility throughout the year.
• Professional Growth: Access GEICO’s industry-leading training programs and development opportunities:
• Licensing and continuing education at no cost to you.
• Leadership development programs and hundreds of eLearning courses to enhance your skills.

Additional Perks:

• Health & Wellness: Comprehensive healthcare and well-being support available on Day 1.
• 401(k) Match: From day one, you’ll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately.

Increased Earnings Potential:

• Pay Transparency: The starting salary for this position is between $90,000 - $125,000 annually
• Incentives and Recognition - Corporate wide bonus programs are in place to reward top performers.

#LI-MM1

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers:** **Personalized development programs, mentorship, and certification assistance.

Great Culture:** **Inclusive and collaborative culture rooted in shared success.

Great Rewards:** **Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.