Commercial Card Solutions Technical Support Specialist II

PINNACLE GROUP (Pinnacle Technical Resources); Hoover (AL); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K contributions

PTO & sick leave

Job summary

PTR Global is seeking a Commercial Card Solutions Technical Support Specialist II in Hoover, AL to deliver technical support to high-value clients and Treasury Management partners. You will assist Relationship Managers and Account Managers, resolve complex issues, and provide post-implementation training.

Key duties include researching issues, monitoring inquiry queues, delivering client updates, and coaching junior staff.

Qualifications

• High School Diploma or GED.
• Five (5) years of client servicing, implementations, or technical support experience.
• Bachelor’s degree preferred.

Responsibilities

• Research and resolve complex technical issues for internal partners and high-value clients.
• Monitor internal email boxes for incoming research requests.
• Assist clients with post-implementation training needs.
• Provide periodic updates to internal partners to ensure clients are optimizing card services.
• Fulfill reporting and other support duties as necessary to deliver results to clients and partners.
• Provide coaching and guidance to less experienced team members.

Skills

Problem solving

Workload management

Attention to detail

Communication skills

Education

High School Diploma or GED

Bachelor’s degree

Job description

Commercial Card Solutions Technical Support Specialist II
IT | Technical Support Hoover , Alabama Contract Sep 29, 2026

Position: Commercial Card Solutions Technical Support Specialist II
Location: Hoover, Alabama 35244 (4 days onsite)
Duration: Contract to hire
Job ID: 180134
Job Overview:
The Commercial Card Solutions Technical Support Specialist II provides technical support to high-value Commercial Card clients and internal Treasury Management partners. This includes assisting Relationship Managers, Relationship Support Specialists, and Account Managers. The role involves resolving complex technical issues, providing training, and ensuring clients optimize card services.
Responsibilities:

• Research and resolve complex technical issues for internal partners and high-value clients.
• Monitor internal email boxes for incoming research requests.
• Assist clients with post-implementation training needs.
• Provide periodic updates to internal partners to ensure clients are optimizing card services.
• Fulfill reporting and other support duties as necessary to deliver results to clients and partners.
• Provide coaching and guidance to less experienced team members.

Position: Commercial Card Solutions Technical Support Specialist II
Location: Hoover, Alabama 35244 (4 days onsite)
Duration: Contract to hire
Job ID: 180134
Job Overview:
The Commercial Card Solutions Technical Support Specialist II provides technical support to high-value Commercial Card clients and internal Treasury Management partners. This includes assisting Relationship Managers, Relationship Support Specialists, and Account Managers. The role involves resolving complex technical issues, providing training, and ensuring clients optimize card services.
Responsibilities:

• Research and resolve complex technical issues for internal partners and high-value clients.
• Monitor internal email boxes for incoming research requests.
• Assist clients with post-implementation training needs.
• Provide periodic updates to internal partners to ensure clients are optimizing card services.
• Fulfill reporting and other support duties as necessary to deliver results to clients and partners.
• Provide coaching and guidance to less experienced team members.

Qualifications:

• High School Diploma or GED.
• Five (5) years of client servicing, implementations, or technical support experience.

Preferences:

• Bachelor’s degree.

Skills and Competencies:

• Ability to identify and resolve problems.
• Ability to manage workload effectively.
• Detail-oriented.
• Strong verbal, written communication, and interpersonal skills.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $27- $30/hr. W2.

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at [phone]. To report any concerns, please email us at [e-mail]

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.