Commercial Card Solutions Technical Support Specialist

Regions Bank

Birmingham (AL)

On-site

USD 51,000 - 64,000

Full time

12 days ago

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Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank in Hoover, Alabama is seeking a Commercial Card Solutions Technical Support Specialist to deliver expert technical support to high-value Commercial Card clients and Treasury Management partners. You will research and resolve issues, monitor inquiries, and provide post-implementation training to ensure clients maximize card services.

Qualified candidates have at least a high school diploma or GED and 3 years in client servicing, implementations, or tech support; a Bachelor's degree

Qualifications

High School Diploma or GED required.
Three (3) years of client servicing, implementations, or technical support experience.
Bachelor’s degree preferred.

Responsibilities

Researches and resolves technical issues for internal partners and high value clients.
Monitors internal e-mail boxes for incoming research requests.
Assists clients with post-implementation training needs.
Provides periodic updates to internal partners to optimize card services.
Fulfills reporting and other support duties to deliver results.

Skills

Problem solving

Workload management

Detail oriented

Verbal communication

Written communication

Interpersonal skills

Education

High School Diploma or GED

Bachelor’s degree

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description

At Regions, the Commercial Card Solutions Technical Support Specialist provides technical support to high value Commercial Card clients and internal Treasury Management partners, including but not limited to Relationship Managers, Relationship Support Specialists, and Account Managers.

Primary Responsibilities

Researches and resolves technical issues for internal partners and high value clients
Monitors internal e-mail boxes for incoming research requests
Assists clients with post – implementation training needs
Provides periodic updates to internal partners to ensure clients are optimizing card services
Fulfills reporting and other support duties as necessary to deliver results to our clients and partners

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

High School Diploma or GED
Three (3) years of client servicing, implementations, or technical support experience

Preferences

Bachelor’s degree

Skills And Competencies

Ability to identify and resolve problems
Ability to manage workload effectively
Detail oriented
Strong verbal communication, written communication, and interpersonal skills

This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Minimum

Job Range Target: $50,500.00 USD

Median

$63,650.00 USD

Incentive Pay Plans

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.