Commercial Card Customer Success Associate

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. in Tampa seeks a Strategic Supplier Specialist to drive supplier adoption of commercial card solutions. You will conduct outbound calls, build relationships, and collaborate with internal teams to support onboarding.

You will analyze supplier needs, track sales activities, stay ahead of industry trends, and strive to exceed sales targets in a fast-paced financial services environment. This role emphasizes proactive outreach, consultative selling, and cross-functional

Qualifications

• Proven experience in a phone-based sales role.
• Strong communication and interpersonal skills.
• Self-motivated with a track record of meeting sales targets.
• Experience in the financial services or commercial card industry.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient in using CRM software and other sales tools.

Responsibilities

• Conduct outbound sales calls to suppliers to introduce and promote our commercial card solutions.
• Develop and maintain strong relationships with suppliers to ensure a positive experience and ongoing engagement.
• Identify and understand supplier needs and tailor solutions to meet those needs.
• Collaborate with internal teams to ensure seamless onboarding and integration of suppliers into the commercial card program.
• Track and report on sales activities and outcomes, providing insights and recommendations for improvement.
• Stay informed about industry trends and competitor offerings to effectively position our solutions.
• Achieve and exceed sales targets and performance metrics.

Skills

Phone-based sales

Communication

Interpersonal skills

Self-motivated

CRM software

Tools

Salesforce

Job description

You are excited to utilize your background in Payments and as a trusted sales professional to make an impact. You have found the right team.

As a Strategic Supplier Specialist within the Supplier Experience Team, you will engage with suppliers to enhance their experience and promote the adoption of our commercial card solutions. You will conduct outbound sales calls, develop strong relationships, and collaborate with internal teams to ensure seamless onboarding. Your role will focus on understanding supplier needs, tracking sales activities, and staying informed about industry trends to effectively position our solutions.

Job responsibilities

• Conduct outbound sales calls to our Client's Suppliers to introduce and promote our commercial card solutions.
• Develop and maintain strong relationships with suppliers to ensure a positive experience and ongoing engagement.
• Identify and understand supplier needs and tailor solutions to meet those needs.
• Collaborate with internal teams to ensure seamless onboarding and integration of suppliers into the commercial card program.
• Track and report on sales activities and outcomes, providing insights and recommendations for improvement.
• Stay informed about industry trends and competitor offerings to effectively position our solutions.
• Achieve and exceed sales targets and performance metrics.

Required qualifications, capabilities, and skills

• Proven experience in a phone-based sales role
• Strong communication and interpersonal skills, with the ability to build rapport quickly.
• Self-motivated and results-driven, with a track record of meeting or exceeding sales targets.
• Experience in the financial services or commercial card industry.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient in using CRM software and other sales tools.

Preferred qualifications, capabilities and skills

• Experience within Payments, financial services or commercial card industry
• Working knowledge of Microsoft products such as excel and outlook
• Working knowledge of Salesforce