Commercial Card- Product Delivery Manager- Vice President

Testing Site - JPMC; Chicago (IL); On-site; USD 110,000 - 150,000; Full time

Job summary

Testing Site - JPMC is seeking a Product Delivery Manager in Commercial Card to shape the delivery of key customer-facing products and drive efficient implementations. The role focuses on end-to-end processes, dependency management, and coordinating with stakeholders across teams.

The ideal candidate will bring 5+ years of product delivery experience, strong change management capabilities, and a track record of implementing continuous improvement in Agile environments.

Qualifications

• 5+ years of experience in product delivery or a related domain.
• Demonstrated ability to execute operational management and change readiness activities.
• Experience in program governance in an Agile-at-scale environment with multiple scrum teams.

Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decisions and reporting.
• Manages change across functional partners ensuring compliance with risk, controls and regulatory requirements.
• Monitors timelines and dependencies, resolves blockers, ensures adequate resourcing and liaises with stakeholders.
• Continuously evaluates and improves delivery processes for efficiency and effectiveness.
• Strengthens controls by coordinating with control partners and product leaders to mitigate risks and maintain compliance.

Skills

Product delivery

Change management

Agile governance

Stakeholder communication

Delivery analytics

Education

MBA

Tools

OKRs

AI-assisted summarization

Dashboard reporting

Job description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Commercial Card, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Continuously evaluate and improve delivery processes to enhance efficiency and effectiveness

• Strengthen controls by liaising with control partners and product leaders to identify risks, strategies to mitigate risks, maintaining controls and activities to ensure compliance to controls

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Proven experience running program governance in an Agile-at-scale environment (multiple scrum teams), with strong facilitation across Product, Technology, Operations, Finance, and Risk/Controls
• Excellent communication and interpersonal skills, with the ability to build and maintain strong internal and external relationships
• Proficiencywith delivery analytics and portfolio reporting (e.g., scorecards, OKRs, capacity and dependency dashboards), including light automation and firm-approved AI-assisted summarization with human oversight to produce clear, consistent updates across multiple levels within the organization
• Ability to manage multiple priorities, meeting deadlines, and working both independently and collaboratively within a team

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• MBA preferred or equivalent(5+ years of product management,strategyor execution experience)
• Domain expertise in Commercial Card, Treasury Services or Payments