Commercial Banking Support & Relationship Coordinator

Midland States Bancorp, Inc.; Dixon (IL); On-site; USD 64,000 - 87,000; Full time

Benefits offered by this job

Comprehensive healthcare

Well-being benefits

Paid family leave

Generous paid time off

Job summary

Midland States Bank in Dixon, IL is seeking a Commercial Services Relationship Specialist to support Relationship Managers in servicing and growing commercial relationships. You will help prepare for client interactions, coordinate internal resources, and learn the fundamentals of commercial relationship management through hands-on experience.

The role focuses on call preparation, materials, and follow-up communications, with opportunities to progress into a CSRM role.

Qualifications

• Bachelor’s degree in Finance, Business, Accounting, or related field preferred.
• 1–3 years of experience in financial services, business development, or client support role.
• Strong interest in developing a career in Commercial Banking.
• Familiarity with commercial products and services is a plus.
• Excellent oral, written, and interpersonal communication skills with the ability to instruct others, interpret documents, and write reports and correspondence.
• Excellent organizational and time management skills.
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.

Responsibilities

• Support Relationship Managers with client outreach, call preparation, onboarding, and service coordination.
• Assist in creating call plans, presentation materials, and follow-up communications for prospects and clients.
• Serve as a point of contact for internal coordination across Treasury Management, Credit, Merchant Services, and Operations.
• Maintain up-to-date client data and pipeline activity within the CRM.
• Participate in client meetings, internal sales huddles, and relationship strategy sessions to gain exposure and develop skills.
• Learn and apply the fundamentals of commercial banking products and services, client analysis, and market strategy.

Skills

Communication skills

Organizational skills

Problem solving

Interpersonal skills

Education

Bachelor’s degree in Finance, Business, Accounting, or related field

Job description

Midland States Bank in Dixon, IL is seeking a Commercial Services Relationship Specialist to support Relationship Managers in servicing and growing commercial relationships. You will help prepare for client interactions, coordinate internal resources, and learn the fundamentals of commercial relationship management through hands-on experience.

The role focuses on call preparation, materials, and follow-up communications, with opportunities to progress into a CSRM role.