Commercial Banking Service & Treasury Support Specialist

Northwest Bank

Boise (ID)

On-site

USD 34,000 - 39,000

Full time

14 days+

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Job summary

Northwest Bank in Idaho is seeking a Customer Service Specialist to provide superior service to business and consumer customers. You will assist with treasury service product applications such as ACH, RDC, MDC, Wire Transfers, and Bill Pay, and coordinate with the service team to ensure timely processing of calls, emails, and in-person requests.

The role emphasizes compliance with CIP and CDD, and involves helping customers with online banking, deposits, and basic account set-up.

Qualifications

Bachelor’s degree or minimum 1-year experience in customer service relations.
Experience providing superior service to commercial and consumer customers is preferred.
Familiarity with treasury management applications and related forms is advantageous.

Responsibilities

Provide superior service and support to commercial and consumer customers.
Assist with applications for treasury service products (ACH, RDC, MDC, Wire Transfers, Positive Pay, Bill Pay).
Coordinate with service team to ensure calls, emails, and in-person requests are processed timely.
Open and manage business and personal account information, ensuring CIP and CDD compliance.
Assist with troubleshooting retail online banking and account setup.