Commercial Banking Operations & Records Specialist

Bank of Hawaii; Honolulu (HI); On-site; USD 52,000 - 76,000; Full time

Job summary

Bank of Hawaii is seeking an Individual Contributor to support Commercial Banking operations by maintaining customer, loan, and account information and handling document administration and records management. The role emphasizes accuracy, regulatory compliance, and timely processing across data maintenance and reporting, with strong customer support to assist teams in delivering reliable service.

This position requires attention to detail, confidentiality, and the ability to manage multiple

Qualifications

• High school diploma or GED.
• Minimum 5 years of experience in administrative, clerical, data entry, customer service or related experience.
• Proficient with Microsoft Office applications.
• Intermediate knowledge and skill proficiency in accuracy & efficiency, communication, cross-functional collaboration, customer experience, data entry, organization, problem solving, records management, quality control, technology literacy, and time management.
• Demonstrated ability to manage multiple priorities while meeting established deadlines. Must be detail oriented with ability to review documents for completeness, identify discrepancies, and follow established procedures. Effective team player, ability to maintain confidentiality and handle sensitive customer and Bank information.

Responsibilities

• Loan and Account Administration: Maintains customer, borrower, guarantor, loan, and account information within designated systems, including creation, updating, verification, and processing of records.
• Document and Records Management: Maintains electronic and physical customer files, document repositories, and recordkeeping systems, ensuring compliance with retention and confidentiality.
• Quality Control and Compliance Support: Reviews loan documentation for completeness and accuracy, coordinates corrections, and supports regulatory reviews.
• Reporting and Data Maintenance: Gathers and maintains information from multiple sources to support regulatory, management, and departmental reporting.
• Operational and Customer Support: Assists Commercial Banking teams with research requests, servicing activities, document administration, and issue resolution.
• Performs other responsibilities and duties as assigned.

Skills

Microsoft Office

Data entry

Customer service

Records management

Time management

Attention to detail

Confidentiality

Cross-functional collaboration

Problem solving

Technology literacy

Education

High school diploma or GED

Job description

Bank of Hawaii is seeking an Individual Contributor to support Commercial Banking operations by maintaining customer, loan, and account information and handling document administration and records management. The role emphasizes accuracy, regulatory compliance, and timely processing across data maintenance and reporting, with strong customer support to assist teams in delivering reliable service.

This position requires attention to detail, confidentiality, and the ability to manage multiple