Commercial Banking Client Advocate

U.S. Bank; Marshall (MN); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Paid holidays

Sick leave

Job summary

U.S. Bank is seeking a Commercial Banking Client Representative to serve as the trusted partner for commercial banking clients, handling inquiries, resolving issues, and delivering seamless support that strengthens long-term relationships.

This role provides exposure to commercial banking and equipment finance operations, with a focus on accurate invoicing and proactive client service. The position offers multi-level openings, with salary range disclosed and benefits including healthcare,

Qualifications

• High school diploma or equivalent.
• Two to four years of experience in financial services industry.
• Associate's degree, or equivalent work experience.
• Three to five years of experience in financial services industry.

Responsibilities

• Serve as the primary day-to-day contact between commercial banking customers and U.S. Bank.
• Maintain and expand client relationships by providing exceptional customer support and service.
• Research and resolve invoicing questions, account inquiries, and client concerns.
• Process invoice adjustments, modifications, and related requests accurately and efficiently.
• Navigate multiple systems and resources to investigate issues and identify solutions.
• Work proactively to identify potential problems, compliance concerns, and customer needs.
• Partner with internal teams to ensure timely resolution of client requests.
• Identify products and services that may meet customer needs and support relationship growth.
• Develop working knowledge of assigned business areas and client accounts through regular interaction and execution of departmental processes.
• Manage multiple priorities while delivering a high-quality client experience.
• Communicate primarily through email while also supporting phone interactions as needed.

Skills

Excellent communication

Customer service

Problem resolution

Organizational skills

Education

High school diploma or equivalent

Associate's degree or equivalent

Tools

Microsoft Office

department-specific systems

Job description

U.S. Bank is seeking a Commercial Banking Client Representative to serve as the trusted partner for commercial banking clients, handling inquiries, resolving issues, and delivering seamless support that strengthens long-term relationships.

This role provides exposure to commercial banking and equipment finance operations, with a focus on accurate invoicing and proactive client service. The position offers multi-level openings, with salary range disclosed and benefits including healthcare,