Commercial Assistant / Customer Service Representative

DAVIS MACHINE; Euless (TX); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan with company

PTO

Paid holidays

Company-paid life insurance

Disability coverage

Job summary

Davis Machine is hiring a Commercial Assistant / Customer Service Representative in Euless, Texas. This on-site, full-time role supports the fittings commercial team with sales orders, quotations, RFQs, and day-to-day sales administration.

The ideal candidate is organized, detail-oriented, and communicates well with customers and internal teams. Experience in manufacturing and ERP systems such as JobBOSS is a plus.

Qualifications

• Previous experience in customer service, sales support, order entry, commercial administration, or a related role preferred.
• Experience working in a manufacturing environment preferred.
• Proficiency with standard Microsoft Office applications.

Responsibilities

• Enter and maintain customer sales orders and related information in JobBOSS.
• Review orders for accuracy and communicate questions or discrepancies.
• Maintain sales order records and process order changes.
• Coordinate with internal departments to respond to order status inquiries.

Skills

Customer service

Communication skills

Multitasking

Tools

JobBOSS

Job description

Davis Machine- Commercial Assistant / Customer Service Representative

Davis Machine- Commercial Assistant / Customer Service Representative

Location: Euless, Texas

Employment Type: Full-Time, Non-Exempt

Workplace: On-site

Pay Range: $24.00-$30.00 per hour

About The Role

Davis Machine is seeking a Commercial Assistant / Customer Service Representative to support our fittings commercial team. This position will play an important role in supporting customer sales orders, quotations, RFQs, customer communications, and day-to-day sales administration.

The ideal candidate is organized, detail-oriented, responsive, and comfortable communicating with both customers and internal teams. This role requires the ability to manage multiple priorities while ensuring customer requests, orders, and inquiries are handled accurately and in a timely manner.

Responsibilities

• Enter and maintain customer sales orders and related information in JobBOSS
• Review customer orders for accuracy and completeness and communicate questions or discrepancies as needed
• Maintain accurate sales order records and process order changes
• Respond to customer order status and delivery inquiries by coordinating with internal departments
• Assist with preparing, entering, tracking, and distributing customer quotations and requests for quote (RFQs)
• Gather information needed to support timely and accurate customer quotations
• Maintain quote records and assist with follow-up on open quotations
• Serve as a professional day-to-day contact for customer questions, requests, and order-related communications
• Provide timely and courteous follow-up to customers
• Escalate customer concerns or issues to the appropriate commercial or management representative when necessary
• Maintain organized records of customer orders, quotations, correspondence, and related commercial documentation
• Coordinate with internal departments to support customer requirements and commitments
• Provide general administrative support to the commercial and sales teams
• Perform other commercial, customer service, and sales support duties as assigned

Requirements

• Previous experience in customer service, sales support, order entry, commercial administration, or a related role preferred
• Experience working in a manufacturing environment preferred
• Experience with JobBOSS or a similar ERP/manufacturing system is a plus
• Strong verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities and follow through on commitments
• Comfortable communicating directly with customers and working cross-functionally with internal teams
• Proficiency with standard Microsoft Office applications

Compensation

The pay range for this position is $24.00-$30.00 per hour, depending on experience, qualifications, and demonstrated skills.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO)
• Paid holidays
• Company-paid life insurance
• Short-term and long-term disability coverage

If you are organized, customer-focused, and interested in supporting a growing manufacturing organization, we encourage you to apply.