Commercial Account Manager

InfluxData, Inc.; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

InfluxData is seeking an Account Manager to manage a portfolio of 30-40 accounts with a focus on retention and growth. You will lead renewals, identify expansion opportunities, and build strong relationships with stakeholders across the organization.

Remote-first company with global distribution. Ideal candidates have 1-3 years in account management or renewals, and proven ability to manage multiple accounts while balancing renewals and expansions.

Qualifications

• 1-3 years of experience as an Account Manager or Renewals Specialist.
• Experience managing 50+ accounts and driving renewals and expansion.
• Strong communication and negotiation skills.

Responsibilities

• Manage a portfolio of customer accounts and renewals with a focus on retention and satisfaction.
• Lead the renewal process for each account, ensuring terms align with customer needs.
• Identify growth opportunities within accounts to drive incremental revenue.
• Build and maintain relationships with key stakeholders within each account.
• Collaborate with Sales, Support, Marketing, and other teams to enhance customer experience.
• Monitor account health and address risks to retention and growth.

Skills

Account management

Renewals

Relationship building

Negotiation

Job description

InfluxData is the creator of InfluxDB, the leading time series platform used to collect, store, and analyze all time series data at any scale. Developers can query and analyze their time-stamped data in real-time to discover, interpret, and share new insights to gain a competitive edge. InfluxData is a remote-first company with a globally distributed workforce. For more information, visit .

We are looking for a results driven Account Manager to join our Commercial team! In this role, you will manage a portfolio of around 30-40 accounts, focusing on retention while identifying opportunities for growth and incremental ARR. The ideal candidate will have 1-3 years of experience as an Account Manager or Renewals Specialist, with a proven ability to foster relationships and expand account spend.

At this time, we’re prioritizing folks who live in the UK.

What you'll be doing

• Manage a portfolio of customer accounts and renewals with a focus on customer obsession and high retention and satisfaction levels.
• Lead the renewal process for each account, ensuring customers needs are met, checkins are scheduled and commercial terms align with customer needs and expectations.
• Identify and implement growth opportunities within your accounts to drive incremental revenue growth. Identify new use cases and new groups that can get value from additional capabilities.
• Build and maintain strong relationships with key stakeholders within each account.
• Collaborate with cross-functional teams (Sales, Support, Marketing, etc.) to enhance customer experience and maximize value.
• Monitor account health and proactively address potential risks to retention and growth.

What we’re looking for

• 1-3 years of experience as an Account Manager or Renewals Specialist, with a focus on driving renewals and growth.
• Proven ability to manage +50 accounts while balancing renewals and identifying expansion opportunities.
• Strong communication, negotiation, and relationship building skills.
• Self-motivated with the ability to work independently and as part of a team.

It’s a plus if you have

• Experience selling open source/SaaS
• Experience in NoSQL data technologies or other modern data platforms
• Experience selling enterprise management solutions (Systems Management, Cloud Management, log analytics, APM, Network Monitoring)
• Proficiency in another language such as French, or Italian

Interview Information

Our interview process begins remotely. Interviews are typically conducted via Zoom. To ensure every candidate can participate, please let us know if you are unable to access Zoom. Some roles may require an in-person meeting with a team member as part of the final stage.

Our Core Values

• We value each other
• We get stuff done
• We believe humility drives learning
• We embrace failure
• We are committed to open source

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by reaching out to the recruiting team by emailing .