Commercial Account Manager

Light-; Nevada (IA); On-site; USD 90,000 - 150,000; Full time

Job summary

Light & Wonder seeks a Commercial Account Manager to deepen relationships with US iGaming clients and drive revenue growth across the portfolio. You will manage multiple operator accounts, coordinate post-sale support, and work with marketing and product teams to optimize game performance on client sites.

Ideal candidates have 5+ years in digital account management, proven B2B negotiation skills, and a track record of meeting revenue targets in a fast-paced, regulated industry.

Qualifications

• 5+ years of account management experience in a digital/online industry.
• Proven ability to grow revenue with existing clients and manage contracts.
• Strong communication and presentation skills for executives.

Responsibilities

• Build and manage relationships with Light & Wonder US clients.
• Manage multiple clients with regular review meetings and backlogs.
• Coordinate cross-functional responses with product and marketing teams.
• Drive upsell opportunities for new products and premium offerings.
• Deliver revenues in line with forecasts and maintain client satisfaction.

Skills

Communication

Negotiation

Account management

B2B experience

Time management

Education

Commerce/Business degree

Tools

MS Office

Job description

iGaming :If it’s iGaming, we know a thing or two. At Light & Wonder, It’s all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.Position SummaryThe Commercial Account Manager should have a deep understanding of iGaming operations, the supply of gaming products and services to operators, and the management of post-sale relationships. Reporting into the VP Commercial US, and sitting within the Light & Wonder Commercial team (Sales and Account Management), this role is critical for Light & Wonder iGaming to effectively manage, support and grow business with its various Canadian gaming clients.Essential Job FunctionsBuild and manage close relationships with the allocated Light & Wonder (L&W) US clients. These clients will be based in the US across multiple States and may have support teams located in other Countries. Client engagement will be facilitated through a combination of Teams meetings, face-to-face meetings, phone calls, email, Skype, Slack and so forth.Manage multiple clients in a professional and organized manner. Complete regular client review meetings. Create and manage backlogs of client requirements. Keep clients up-to-date with L&W documentation.Ensure clients are taking maximum advantage of the L&W portfolio inclusive of first party content and studios, as well as third party studios.Ensure clients are optimizing L&W games on their sites. Collaborate with external and internal marketing teams. Pass across marketing materials and digital assets. Work to get premium onsite positioning of L&W games and new games released quickly on clients’ sites.Establish trust and relationships with key client influencers and decision makers.Work with clients to compile data and insights on L&W product performance versus that of competitors, the effects of targeted campaigns and promotions etc.Up-sell the existing clients for new products and premium offerings. Work with them to broaden the L&W product footprint within their business.Liaise with the L&W Product team as well as other internal departments to effectively respond to clients’ inquiries and concerns, and to communicate feedback on client requirements, preferences and valued-added features.Driving the business strategy with impressive resultsMastering LnW internal protocols and operating with high levels of efficiency within the role, coaching and supporting new team membersDeliver client revenues in line with company forecasts.This position has no supervisory responsibilities.EducationUniversity degree in Commerce or Business Administration or equivalent relevant experienceRequired ExperienceA minimum of 5 years of experience as an account manager / commercial manager across any relevant online (digital) industry and sectorExperience supporting key accounts and a proven track record in growing an existing business portfolio and in achieving, and exceeding, established revenue targetsA record of developing strong working relationships with executives, peers, and associatesExperience within the iGaming industry and commercial space is preferredKnowledge, Skills & AbilitiesExcellent communication skillsAbility to work independently, and possess strong organizational and time management skillsProven competence in negotiating. Good levels of experience in managing B2B clients and in working to contractually agreed commercial termsTech savvy and customer service orientedProfessional, resourceful, patient, and tactful in handling customer inquiries and negotiationsEnthusiasm and leadership. A strong work ethic necessary to succeed in a dynamic, fast-moving and results oriented environmentProficient in MS Office (Word, Excel and PowerPoint)Experience drafting proposals and presenting in front of clients is idealThis job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.Work ConditionsLight & Wonder and its affiliates (collectively, “L&W”) are engaged in highly regulated gaming and lottery businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.#LI-RR1Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the lawQualificationsLight & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law