Commercial Account Manager

Culture Amp; Chicago (IL); On-site; USD 140,000 - 175,000; Full time

Job summary

An established industry player is seeking a Commercial Account Manager to enhance customer partnerships and drive growth. This role focuses on understanding unique business needs, leveraging relationships, and implementing innovative strategies to expand account opportunities. With a commitment to employee development and an inclusive work culture, this company offers a dynamic environment where your contributions will have a meaningful impact. Join a team that values your insights and fosters professional growth while creating a better world of work.

Benefits

Employee Share Options Program

Coaching and professional development

Mental wellbeing support

Monthly Camper Life Allowance

Team building budgets

Quarterly wellbeing pauses

Extended year-end breaks

Excellent parental leave

Social Impact Days

Work from home office budget

Qualifications

• 5–6 years of experience in quota-carrying roles focused on expansion.
• Demonstrated success in cross-selling and upselling in SaaS.

Responsibilities

• Develop a comprehensive understanding of customers’ business needs.
• Identify opportunities to increase product adoption and customer satisfaction.
• Build pipeline through outbounding and thorough research.

Skills

Active Listening

Growth Mindset

Relationship Building

Time Management

Prioritization

Deep Discovery Questioning

Sales Process Management

Process Optimization

Education

Bachelor's Degree

Tools

Salesforce

Job description

Join to apply for the Commercial Account Manager role at Culture Amp

4 days ago Be among the first 25 applicants

Join to apply for the Commercial Account Manager role at Culture Amp

Get AI-powered advice on this job and more exclusive features.

Join us on our mission to make a better world of work.

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

For more information visit cultureamp.com.

About the Role:

As an Account Manager in our Commercial segment, you will play a vital role in growing our existing customer partnerships with Culture Amp. Your primary goals are to understand their challenges and offer aligned, impactful solutions where appropriate. You will build a sustainable pipeline of expansion opportunities within your assigned book of business through innovative outbound strategies and will be responsible for managing that pipeline to close.

Key Responsibilities:

• Understand our customers: Develop a comprehensive understanding of your customers’ unique business needs, industry trends, and communication styles to craft tailored solutions that solve their people and business challenges.
• Discover growth opportunities: Identify and prioritize opportunities to increase product adoption, focusing on volume-driven strategies to enhance customer satisfaction and engagement.
• Leverage relationships: Deepen connections across various levels within customer organizations—including HR teams, leadership, and key stakeholders—to deliver insights and uncover challenges and opportunities to expand our customer relationships.
• Collaborative accountability: Work closely with cross-functional teams to deliver an exceptional customer experience throughout the customer lifecycle.
• Build pipeline through outbounding, segmenting your book, and thorough research: Conduct in-depth research on customers’ businesses to bring valuable insights and targeted questions that help book meetings and drive customer value.
• Strategic account planning: Employ a customer-centric approach to develop strategic account plans that emphasize efficiency and volume—mapping key stakeholders and fostering strong relationships while maintaining organized territory management and forecasting.
• CRM forecasting and best practices: Effectively utilize Salesforce to manage all account activities, provide monthly/quarterly forecasts, and ensure Salesforce hygiene on a weekly basis.
  
  
  

Qualifications:

• 5–6 years of experience in quota-carrying roles focused on expansion within a high volume of accounts (200+)
• Demonstrated success in cross-selling, upselling, and growing existing accounts in the SaaS industry
• Strong ability to build and progress pipeline opportunities for account expansion through innovative strategies and a structured sales process
• Exceptional communication and presentation skills, especially when engaging with HR professionals and executives
• Experienced in building and managing relationships and buyer personas within organizations ranging from 100 to 1,000 employees
• Familiarity with sales methodologies such as MEDDPICC, and a solid understanding of deal stage progression, objection handling, competitor depositioning, and negotiation tactics
  
  
  

Key Skills:

• Active Listening
• Growth Mindset
• Relationship Building
• Time Management
• Prioritization
• Deep Discovery Questioning
• Sales Process and Pipeline Management
• Process Optimization
  
  
  

For this role, the estimated On Target Earnings (OTE) range is listed below. In addition to your OTE salary, your compensation package will include additional components such as equity and benefits.

The actual salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits.

OTE Salary (US)

$140,000 - $175,000 USD

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:

• Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
• Programs, coaching, and budgets to help you thrive personally and professionally
• Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
• Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
• Team budgets dedicated to team building activities and connection
• Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
• Extended year-end breaks: An extended refresh period at the end of year
• Excellent parental leave and in work support program available from day 1 of joining Culture Amp
• 5 Social Impact Days a year to make a positive impact on the community outside of work
• MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
• Medical insurance coverage for you and your family (Available for US & UK only)
  
  
  

Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.

We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!

Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it.

If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

Referrals increase your chances of interviewing at Culture Amp by 2x

Sign in to set job alerts for “Commercial Account Manager” roles.

Chicago, IL $110,000.00-$120,000.00 4 days ago

District Business Manager (GI Specialty Sales - Pharma - Heartland Region)

Chicago, IL $70,000.00-$85,000.00 1 week ago

Account Executive, Commercial (Existing Business)

Chicago, IL $181,400.00-$341,300.00 2 weeks ago

Chicago, IL $77,550.00-$177,450.00 2 weeks ago

Account Executive - Core Commercial - Chicago (Chicago, Illinois, United States, 60607)

Chicago, IL $70,000.00-$85,000.00 1 week ago

Sales, National Account Manager - Dental Service Organizations, Oral Health (Central US and Canada)

Sr. Key Account Manager - Food & Beverage Solutions (CPG)

Greater Chicago Area $125,000.00-$130,000.00 5 days ago

Commercial Account Executive - Retail & Consumer Goods

Commercial Account Executive - Retail & Consumer Goods

Commercial Account Executive - Retail & Consumer Goods

Chicago, IL $140,000.00-$170,000.00 2 weeks ago

Manager, Channel Sales and Partnerships, Ethoca/Chargeback Solutions (Open to Remote US)-R-242152

Chicago, IL $132,000.00-$206,000.00 2 weeks ago

Medical Device Strategic Growth Manager - Ophtamalogy sales

Chicago, IL $66,700.00-$133,300.00 3 months ago

Chicago, IL $60,000.00-$90,000.00 4 weeks ago

Commercial Account Executive - Manufacturing

Commercial Account Executive - Manufacturing

Commercial Account Executive - Manufacturing

Event Sales Manager (Skokie and Oak Brook)

Senior Manager, Sales Strategy & Operations

Commercial Account Executive - Consumer Business Services

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.