Commercial Account Manager

GALE Pacific Limited; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

GALE Safe - Focused safety culture

Competitive remuneration

Supportive leadership and connected团队

Professional learning and development

Employee Assistance Program and Well–B

Job summary

GALE Pacific Limited is seeking an experienced Account Manager to join our Commercial team in Charlotte, NC, driving growth across key accounts in Architectural Shade, Horticulture and Technical Fabrics.

You will own a portfolio of accounts, act as the primary contact, identify new business opportunities, and coordinate with sales, supply chain and operations to meet customer expectations and forecast needs.

Qualifications

• 3+ years in account management, inside sales, or customer-facing roles.
• Proven relationship-building and communication skills.
• Commercial mindset with ability to identify growth opportunities.
• Experience with CRM systems (Salesforce or similar).

Responsibilities

• Manage and grow a portfolio of commercial accounts.
• Act as the key point of contact for customers with high service levels.
• Identify and convert new business opportunities through proactive lead generation.
• Support customers with product advice, pricing, orders, and issue resolution.
• Maintain accurate account and pipeline data in CRM.
• Contribute to sales forecasting and inventory planning.
• Collaborate cross-functionally with sales, supply chain, and operations.
• Provide market and competitor insights to support business strategy.

Skills

Account management

Relationship building

Communication

Growth mindset

Tools

Salesforce

Job description

We’re looking for an experienced Account Manager to join our Commercial team, driving growth across key accounts while identifying new business opportunities in Architectural Shade, Horticulture, and Agriculture & Technical Fabrics.

This is a key role focused on building strong, long-term customer relationships and delivering consistent commercial outcomes. You’ll take ownership of a portfolio of accounts, working closely with customers to understand their needs, provide practical solutions, and spot opportunities to expand our offering.

Internally, you’ll collaborate with teams across sales, supply chain, and operations to ensure we deliver on what we promise and continue to strengthen our position in the market.

The role:

• Manage and grow a portfolio of commercial accounts
• Act as the key point of contact for customers, ensuring a high level of service and responsiveness
• Identify and convert new business opportunities through proactive lead generation
• Support customers with product advice, pricing, orders, and issue resolution
• Maintain accurate account and pipeline data in CRM
• Contribute to sales forecasting and support inventory planning
• Work cross-functionally with internal teams to deliver on customer expectations
• Provide market and competitor insights to support business strategy

The successful candidate should have:

• 3+ years’ experience in account management, inside sales, or customer-facing roles
• Strong relationship-building and communication skills
• Commercial mindset with the ability to identify growth opportunities
• Comfortable working across multiple stakeholders and teams
• High attention to detail with strong organisational skills
• Experience with CRM systems (Salesforce or similar)
• Background in industrial, manufacturing, or technical products highly regarded

Benefits & Culture:

• GALE Safe - Focused safety culture and practices
• Competitive remuneration
• Supportive leadership and connected team environment
• Opportunities for professional learning and development
• Access to comprehensive Employee Assistance Program (EAP) and Wellbeing support

About GALE Pacific:

GALE Pacific is a public company (ASX: GAP) and employs over 600 people around the globe, operating in Australia, China, the United States, Europe and the Middle East. The opportunities for growth are endless.

GALE Pacific has grown from its base in high quality polymer shade fabrics to be a marketer of products that enhance your home lifestyle and deliver smart and practical solutions across a broad range of domestic and commercial applications.

The Cancer Council has endorsed our core range of products, providing a trusted validation our products can aid in the protection against the harmful effects of the sun.

GALE Pacific is an equal opportunity employer. All employment is decided on the basis of qualifications, merit and business need, not personal or protected attributes. We welcome applications from all cultural backgrounds and experiences. Please advise our team if you require assistance throughout the recruitment process.

As part of our recruitment process, candidates may be asked to complete online psychometric testing, medical assessments (including Alcohol & Other Drug) and onsite / virtual interviews.