Commerce & Loyalty Operations Specialist

ID.me; McLean, Mountain View (VA, CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Unlimited PTO

Job summary

ID.me is seeking a detail-oriented Commerce & Loyalty Operations Associate to support the execution and growth of our commerce ecosystem. This role operates across affiliate partnerships, offer management, loyalty programs, merchandising, and member support—helping ensure that offers are launched accurately, partners are supported effectively, and the member experience remains seamless.

You will serve as a central connector among Sales, Marketing, Product, Engineering, Fraud, Data, and

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 1+ year in e-commerce operations, affiliate/partner marketing, or related role.
• Experience managing a shared inbox or centralized requests channel.
• Strong attention to detail in pricing, eligibility, tracking, and content.

Responsibilities

• Launch, update, and maintain store pages and offers across programs.
• Review live offers for accuracy, including pricing, eligibility, commissions, content and tracking.
• Manage Work Profile, gated, and cash back offers through their lifecycle.
• Conduct recurring audits of offer status, partner activity, and data quality.
• Identify and resolve discrepancies before they affect partners or members.
• Triage affiliate requests and maintain timely partner communications.

Skills

E-commerce operations

Affiliate/partner marketing

Catalog management

Loyalty programs

Merchandising operations

Attention to detail

Cross-functional coordination

Written communication

Education

Bachelor’s degree or equivalent practical experience

Tools

Jira

Salesforce

Snowflake

Job description

ID.me is seeking a detail-oriented Commerce & Loyalty Operations Associate to support the execution and growth of our commerce ecosystem. This role operates across affiliate partnerships, offer management, loyalty programs, merchandising, and member support—helping ensure that offers are launched accurately, partners are supported effectively, and the member experience remains seamless.

You will serve as a central connector among Sales, Marketing, Product, Engineering, Fraud, Data, and