Commerce & Loyalty Ops Specialist — AI-Driven

Idme; McLean (VA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Unlimited paid time off

Parental leave

Learning and development benefit

Job summary

ID.me in McLean, VA is seeking a detail-oriented Commerce & Loyalty Operations Associate to support the execution and growth of our commerce ecosystem. This role partners across Sales, Marketing, Product, Engineering, Fraud, Data, and Member Support to ensure accurate offer launches and scalable processes.

You will leverage AI and automation to streamline workflows, improve data quality, and drive seamless member experiences.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 1+ year of experience in e-commerce operations, affiliate or partner marketing, catalog management, merchandising operations, loyalty programs, or related operational role.
• Experience managing a shared inbox, ticket queue, or centralized request channel.
• Strong attention to detail and ability to identify pricing, eligibility, tracking, or content errors.
• Ability to manage recurring audits, checklists, and operational workflows.
• Clear and professional written communication with partners or customers.
• Ability to learn affiliate networks, catalog platforms, and internal administrative tools.
• Experience with systems such as Jira, Salesforce, and Snowflake.

Responsibilities

• Launch, update, and maintain store pages and offers across ID.me’s commerce and loyalty programs.
• Review live offers for accuracy, including pricing, eligibility requirements, commissions, content, and tracking.
• Manage Work Profile Shop pages, offers, and activations throughout their lifecycle.
• Coordinate recurring audits of partner activity, data, and campaigns.
• Partner with Sales and Account Executives to confirm offer eligibility and terms.

Skills

Attention to detail

Cross-functional coordination

Written communication

System learning ability

AI & automation interest

Education

Bachelor’s degree or equivalent practical experience

Tools

Jira

Salesforce

Snowflake

Job description

ID.me in McLean, VA is seeking a detail-oriented Commerce & Loyalty Operations Associate to support the execution and growth of our commerce ecosystem. This role partners across Sales, Marketing, Product, Engineering, Fraud, Data, and Member Support to ensure accurate offer launches and scalable processes.

You will leverage AI and automation to streamline workflows, improve data quality, and drive seamless member experiences.