Commerce & Loyalty Ops Specialist — AI-Driven

Idme

McLean (VA)

On-site

USD 85,000 - 95,000

Full time

12 days ago
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Benefits offered by this job

Medical, dental, vision
401(k) with company match
Unlimited paid time off
Parental leave
Learning and development benefit

Job summary

ID.me in McLean, VA is seeking a detail-oriented Commerce & Loyalty Operations Associate to support the execution and growth of our commerce ecosystem. This role partners across Sales, Marketing, Product, Engineering, Fraud, Data, and Member Support to ensure accurate offer launches and scalable processes.

You will leverage AI and automation to streamline workflows, improve data quality, and drive seamless member experiences.

Qualifications

  • Bachelor’s degree or equivalent practical experience.
  • 1+ year of experience in e-commerce operations, affiliate or partner marketing, catalog management, merchandising operations, loyalty programs, or related operational role.
  • Experience managing a shared inbox, ticket queue, or centralized request channel.
  • Strong attention to detail and ability to identify pricing, eligibility, tracking, or content errors.
  • Ability to manage recurring audits, checklists, and operational workflows.
  • Clear and professional written communication with partners or customers.
  • Ability to learn affiliate networks, catalog platforms, and internal administrative tools.
  • Experience with systems such as Jira, Salesforce, and Snowflake.

Responsibilities

  • Launch, update, and maintain store pages and offers across ID.me’s commerce and loyalty programs.
  • Review live offers for accuracy, including pricing, eligibility requirements, commissions, content, and tracking.
  • Manage Work Profile Shop pages, offers, and activations throughout their lifecycle.
  • Coordinate recurring audits of partner activity, data, and campaigns.
  • Partner with Sales and Account Executives to confirm offer eligibility and terms.

Skills

Attention to detail
Cross-functional coordination
Written communication
System learning ability
AI & automation interest

Education

Bachelor’s degree or equivalent practical experience

Tools

Jira
Salesforce
Snowflake

Job description

ID.me in McLean, VA is seeking a detail-oriented Commerce & Loyalty Operations Associate to support the execution and growth of our commerce ecosystem. This role partners across Sales, Marketing, Product, Engineering, Fraud, Data, and Member Support to ensure accurate offer launches and scalable processes.

You will leverage AI and automation to streamline workflows, improve data quality, and drive seamless member experiences.

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