Command Post Staff

ASM Global; United States; Presencial; USD 17 000 - 28 000; Tempo parcial

Resumo da oferta

Legends Global Reliant Park in Houston seeks a Part-Time Command Staff member to manage the Command Post during events, ensuring timely incident handling, dispatch, and communication with multiple departments and clients. The role demands professional conduct, strong situational awareness, and the ability to stay composed through busy events.

Primary duties include monitoring radio and phone lines, recording accurate details, and coordinating with event managers to meet client requirements while

Qualificações

• High School Diploma or GED required; related experience preferred.
• Must be able to communicate effectively with a wide range of people.
• Ability to perform under pressure in a fast-paced event environment.

Responsabilidades

• Represent Legends Global Reliant Park in the Command Post during large events.
• Enter, dispatch and close incidents using the incident management software.
• Monitor the Command Post radio and respond to calls in a timely manner.
• Provide accurate documentation and assistance to staff and clients during events.

Conhecimentos

Communication skills

Organization

Ability to work under pressure

Formação académica

High School Diploma or GED

Ferramentas

Outlook

MS Windows

Excel

Word

Descrição da oferta de emprego

Summary Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Part-Time Command Staff at Reliant Park in Houston, Texas. Reliant Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. Reliant Center (one million+ sq. ft. Convention Center), Reliant Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), Reliant Astrodome(\u201cThe\u201d Astrodome), and Reliant Arena. The Command Post Staff under general supervision perform various duties in the Command Post during events, including answering phone calls and monitoring the radio, dispatching appropriate Legends Global personnel as needed. Duties will vary between facility and events. Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

Essential Duties and Responsibilities Include the following:

Represent Legends Global Reliant Park in the unified Command Post during large scale events including, but not limited to stadium events (concerts, Houston Texans home games, Houston Livestock Show & Rodeo events, family shows (such as Monster Jam, Disney on Ice, and Ringling Bros.), and national sporting events. Enter, dispatch and close incidents with incoming information from various departments via our 24/7 incident management software. Monitor the Legends Global Command Post radio channel, dispatch calls to the appropriate departments or partners, and ensure timely response for incidents. Answer phone calls made into Command Post by stadium team members, and dispatch calls based on the information received from those phones calls in a timely manner. Ensure incidents on 24/7 software are completed in a timely manner and closed out with accurate information. Answer and monitor for incoming text messages through our stadium text line for Legends Global led events (stadium concerts, family shows, national sporting events). Ensure event tasks assigned on the event day Command Post checklist for Reliant Park Legends Global are dispatched and completed in a timely manner. Maintain contact with the Lead Event Manager during events that Command Post is open. Communicate with various departments or partners in real time of active changes. During an emergency response, potentially act as a scribe to ensure accurate tracking of communicated details. Provide world-class guest experience for all guests and employees at Reliant Park, while remaining calm and professional during busy and strenuous activity during active events. May perform other duties as assigned.

Supervisory Responsibilities

Not Applicable.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work independently, exercising judgment and initiative. Work effectively under pressure and/or stringent schedule and produce accurate results. Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment. Define problems, collect data, establish facts, and draw valid conclusions. Follow oral and written instructions and communicate effectively with others in both oral and written form. Work in a fast-paced environment. Ability to work long and irregular hours may vary due to functions and may include day, evening, weekends and holidays.

Education and/or Experience

High School Graduate/GED or equivalent combination of education and skills. Minimum of 2 years related experience. Experience using ISS 24/7 Incident Management Software is a plus/preferred.

Skills and Abilities

Able to communicate and maintain professional relationships with employees at all levels, including at the executive level. Organized with the ability to problem solve and make decisions and thrive in a fast paced, busy event work environment. Able to communicate and maintain professional relationships with employees at all levels, including at the executive level. Organized with the ability to problem solve and make decisions and thrive in a fast paced, busy event work environment.

Computer Skills

Operate and be proficient utilizing standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, and Word.

Other Qualifications

Be licensed to operate a motor vehicle in the United States. Be available to attend requested Reliant Park training.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.