Guest Experience Staff

ASM Global; United States; On-site; USD 17,000 - 22,000; Part time

Job summary

Legends Global is seeking a Part-Time Guest Experience Staff member for Reliant Park in Houston, TX. You will assist guests with directions, information, and ticket relocation, while maintaining a high standard of service during events.

Assist with wheelchair accommodations, serve as a tour and tram guide, and act as an ambassador to guests, exhibitors and staff. Flexibility for day, evening, weekends, and holidays is required.

Qualifications

• High School diploma or GED with 1–3 months related experience.
• Ability to work long and irregular hours including day, evening, weekends and holidays.
• Strong written and verbal communication; basic computer literacy.

Responsibilities

• Assist guests at the Guest Experience booth with directions and event information.
• Resolve guest issues and complaints with empathy and a focus on satisfaction.
• Provide information at information chairs and assist with wheelchair accommodations.
• Serve as tour guide and tram guide during Reliant Park events.
• Act as an ambassador of Reliant Park to guests, contractors and staff.

Skills

Written communication

Verbal communication

Computer skills

Education

High school diploma or GED

Tools

Outlook

MS Windows

Excel

Word

PowerPoint

Job description

Summary Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Part-Time Guest Experience Staff at Reliant Park in Houston, Texas. Reliant Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. Reliant Center (one million+ sq. ft. Convention Center), Reliant Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), Reliant Astrodome ("The" Astrodome), and Reliant Arena.

Essential Duties and Responsibilities

• Work Guest Experience booth during events, assisting guests with directions, event information, item checks, and ticket relocation.
• Assist and bring resolution to guest issues and complaints, with empathy and a focus on satisfaction.
• Use supervisor support when necessary.
• Provide guest and event information outside in information chairs.
• Provide accommodation for wheelchairs, senior citizens, students and groups.
• Assist with hospitality services as needed.
• Serve as tour guide providing information and assisting visitors and patrons.
• Serve as a tram guide, giving information to guests as they ride Reliant Park trams in the parking lots.
• During day-to-day operations, serve as an ambassador of Reliant Park, assisting guests, contractors and staff.
• May perform other duties as assigned.

Supervisory Responsibilities

Not Applicable.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work independently, exercising judgment and initiative. Work effectively under pressure and/or stringent schedule and produce accurate results. Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment. Define problems, collect data, establish facts, and draw valid conclusions. Follow oral and written instructions and communicate effectively with others in both oral and written form. Work in a fast-paced environment. Ability to work long and irregular hours may vary due to functions and may include day, evening, weekends and holidays.

Education and/or Experience

High School diploma or GED and one (1) to three (3) months related experience and/or training; or an equivalent combination of education and experience.

Skills and Abilities

• Good written, verbal and computer skills.
• Remain flexible and adjust to situations as they occur.

Computer Skills

Operate and be proficient utilizing standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, Word and PowerPoint.

Other Qualifications

Be licensed to operate a motor vehicle in the United States.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Must be able to assist and transport mobility impaired guests safely in a wheelchair to and from assigned location during events.

Note

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

VEVRAA Federal Contractor Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self‑disciplined, hard‑working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.