Command Post Staff

ASM Global; Houston (TX); On-site; USD 17,000 - 28,000; Part time

Job summary

Legends Global Reliant Park seeks a Part-Time Command Staff member to support event operations in Houston, Texas. You will monitor incident management systems, dispatch personnel, answer calls, and coordinate with departments to meet client needs during large-scale events.

Under supervision, you will represent the Command Post, liaise with teams, and help deliver world-class guest experiences while maintaining safety and compliance during concerts, sports events, and family shows.

Qualifications

• Proven ability to communicate clearly with staff and clients.
• Demonstrated problem-solving and decision-making under tight timelines.
• Strong organizational skills and attention to detail in fast-paced events.

Responsibilities

• Represent Legends Global Reliant Park in the Command Post during large-scale events.
• Enter, dispatch and close incidents using 24/7 incident management software.
• Monitor radio and phone lines, directing staff to appropriate departments.
• Maintain real-time communication with multiple departments during events.
• Support emergency responses and help ensure a safe, guest-focused environment.

Skills

Communication

Problem solving

Organizational skills

Work under pressure

Education

High School Diploma or GED

Tools

ISS 24/7 Incident Management Software

Job description

SummaryLegends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Part-Time Command Staff at Reliant Park in Houston, Texas. Reliant Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. Reliant Center (one million+ sq. ft. Convention Center), Reliant Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), Reliant Astrodome (“The” Astrodome), and Reliant Arena. The Command Post Staff under general supervision perform various duties in the Command Post during events, including answering phone calls and monitoring the radio, dispatching appropriate Legends Global personnel as needed. Duties will vary between facility and events. Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.Essential Duties and ResponsibilitiesInclude the following:Represent Legends Global Reliant Park in the unified Command Post during large scale events including, but not limited to stadium events (concerts, Houston Texans home games, Houston Livestock Show & Rodeo events, family shows (such as Monster Jam, Disney on Ice, and Ringling Bros.), and national sporting events.Enter, dispatch and close incidents with incoming information from various departments via our 24/7 incident management software.Monitor the Legends Global Command Post radio channel, dispatch calls to the appropriate departments or partners, and ensure timely response for incidents.Answer phone calls made into Command Post by stadium team members, and dispatch calls based on the information received from those phones calls in a timely manner.Ensure incidents on 24/7 software are completed in a timely manner and closed out with accurate information.Answer and monitor for incoming text messages through our stadium text line for Legends Global led events (stadium concerts, family shows, national sporting events).Ensure event tasks assigned on the event day Command Post checklist for Reliant Park Legends Global are dispatched and completed in a timely manner.Maintain contact with the Lead Event Manager during events that Command Post is open.Communicate with various departments or partners in real time of active changes.During an emergency response, potentially act as a scribe to ensure accurate tracking of communicated details.Provide world-class guest experience for all guests and employees at Reliant Park, while remaining calm and professional during busy and strenuous activity during active events.May perform other duties as assigned.Supervisory ResponsibilitiesNot Applicable.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Work independently, exercising judgment and initiative.Work effectively under pressure and/or stringent schedule and produce accurate results.Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.Define problems, collect data, establish facts, and draw valid conclusions.Follow oral and written instructions and communicate effectively with others in both oral and written form.Work in a fast-paced environment.Ability to work long and irregular hours may vary due to functions and may include day, evening, weekends and holidays.Education and/or ExperienceHigh School Graduate/GED or equivalent combination of education and skills.Minimum of 2 years related experience.Experience using ISS 24/7 Incident Management Software is a plus/preferred.Skills and AbilitiesAble to communicate and maintain professional relationships with employees at all levels, including at the executive level.Organized with the ability to problem solve and make decisions and thrive in a fast paced, busy event work environment.Able to communicate and maintain professional relationships with employees at all levels, including at the executive level.Organized with the ability to problem solve and make decisions and thrive in a fast paced, busy event work environment.Computer SkillsOperate and be proficient utilizing standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, and Word.Other QualificationsBe licensed to operate a motor vehicle in the United States.Be available to attend requested Reliant Park training.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.NoteThe essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.To ApplyPlease include a recent copy of your resume with a cover letter and salary requirements as part of your application.Only the first 150 resumes received will be considered.Applicants that need reasonable accommodation to complete the application process may contact the Human Resources Department at [phone].Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor