Command Center Support admin

Tata Consultancy Services; New Albany (OH); On-site; USD 55,000 - 65,000; Full time

Job summary

Tata Consultancy Services in New Albany, OH, is seeking an on-site Command Center Operator to monitor alerts and manage data center tasks, ensuring rapid response to incidents.

Key duties include implementing changes, investigating alarms, coordinating with teams, and supporting data center migrations and power testing.

The ideal candidate holds a Bachelor of Computer Science and demonstrates strong problem solving and customer handling skills.

Qualifications

• BACHELOR OF COMPUTER SCIENCE required.
• Experience in command center and data center operations.
• Strong problem solving and customer handling skills.

Responsibilities

• Monitor alerts and take action per procedures.
• Implement emergency and planned changes.
• Participate in problem reviews for Command Center services.
• Investigate call home alarms and support migrations.
• Verify status during data center bundle moves.
• Grant emergency access for servers and mainframes as needed.
• Manage, respond to and resolve incidents and tickets per SLAs.
• Join major incident bridges to assist impacted applications.
• Assist in data center validation testing and daily operations.
• Participate in annual Black Start power testing readiness.

Skills

Command Center operations

Data Center operations

Customer handling

Problem solving

Education

Bachelor of Computer Science

Job description

Job Description

Must Have Technical/Functional Skills

Command Center operations knowledge and experience

Data Center operations

Customer handling skill

Problem solving

Roles & Responsibilities

• Perform continuous monitoring of various alerts via the monitoring tools. Take immediate action as per the defined procedures when the alerts are received
• Implementation of emergency Changes and planned Changes
• Participation in Problem reviews for issues related to associated Command Center Services
• Investigation of call home alarms from equipment to verify validity. Support of non-automated production migrations
• Verification of status during bundle moves between data centers. Responding to technology environment monitoring alerts
• Grants emergency touch support access for servers and mainframe
• Manage, Respond to and Resolve all Incidents, Problems and others tickets in accordance with the Service Levels. Perform daily Ticket review
• Join Major/Significant Incident bridge to assist with impacted applications for the support area
• Participate in physical validation testing that is required during data centre area testing
• Data Center related activities like shipping and receiving, generator load testing, UPS battery replacement, escorting, Data Center walks, physical server touch support with “AR headset” support
• Participate in annual “Black Start Support” to validate and report on alarm notification, during utility power testing

Salary Range

$55,000–$65,000 a year

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications

BACHELOR OF COMPUTER SCIENCE