Command Center Specialist-Downtown Chicago

P4 Security Solutions; Downers Grove (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

Job summary

P4 Security Solutions is hiring a Command Center Specialist to support operations in Downers Grove, IL. You will monitor alarms, video, and access control, respond to incidents, and coordinate after-hours communications for multiple sites.

The role requires strong customer service, proactivity, and the ability to stay calm under pressure. This is a full-time, 2nd-shift position with weekend shifts, offering comprehensive benefits and growth opportunities within the P4 Companies.

Qualifications

• Demonstrated exceptional customer service, verbal, and written skills.
• Demonstrated intermediate-level computer skills with Windows, MS Office, and internet.
• Familiarity with access control and alarm monitoring systems and panels; knowledge of CCTV systems required.
• Ability to work well under pressure, multi-task and adapt to changing conditions, urgent matters, and emergencies.

Responsibilities

• Manage alarm, communications, reporting, video management, and access control functions at multiple locations using a variety of software programs.
• Respond to incidents, alarms, notifications, emails, and calls for service in a professional and customer-friendly manner.
• Process, forward and log information from incoming calls and operate after-hours switchboard in a timely, professional, and effective manner.
• Log shift activity of various officers / buildings using established systems, processes, and protocols.

Skills

Customer service

Verbal skills

Written skills

MS Office

Windows

Alarm monitoring

Access control

CCTV systems

Work under pressure

Education

GED or High School Diploma

PERC Card

Tools

Windows

MS Office

Internet

Job description

Command Center Specialist-Downtown Chicago(P4S - Corporate)

Downers Grove, IL, United States of America

$22.90 - $22.90

Overview

Company Overview

Join P4 Companies — including P4 Security Solutions and P4 Protective Services — leaders in professional security services. We offer flexible opportunities for both security professionals and law enforcement officers across multiple industries. We are looking for individuals who bring vigilance, integrity, and professionalism, and who take pride in being a visible, reassuring presence. If you value teamwork and want a career with growth potential in the security field, P4 Companies may be the right fit for you.

Opportunities for Security Officers
Provide security at commercial buildings, residential communities, manufacturing sites, retail, campuses, cannabis facilities, and events. Key duties include:

Customer service and access control

Patrols and incident response

Site monitoring and safety enforcement

Ideal for individuals seeking stability, teamwork, and career growth in security.

Opportunities for Active or Retired Law Enforcement
Specialized assignments throughout Illinois, including executive protection, patrol programs, healthcare, campuses, private venues, and retail.

Competitive rates statewide

Perfect for officers seeking supplemental income or flexible off-duty work.

Officers bring their advanced training, professionalism, and command presence to ensure safety in high-trust environments. Your experience makes a difference, and Security Solutions values your service and leadership. Whether you are beginning your security career or leveraging decades of law enforcement experience, The Companies provide a path for meaningful and rewarding work. Join us in making safety and service a priority.

Job Skills / Requirements

Responsibilities:

• Manage alarm, communications, reporting, video management, and access control functions at multiple locations using a variety of software programs.
• Respond to incidents, alarms, notifications, emails, and calls for service in a professional and customer-friendly manner.
• Process, forward and log information from incoming calls and operate after-hours switchboard in a timely, professional, and effective manner.
• Log shift activity of various officers / buildings using established systems, processes, and protocols.

Requirements:

• Demonstrated exceptional customer service, verbal, and written skills.
• Demonstrated intermediate-level computer skills with Windows, MS Office, and internet.,
• Familiarity with access control and alarm monitoring systems and panels; knowledge of CCTV systems required.
• Ability to work well under pressure, multi-task and adapt to changing conditions, urgent matters, and emergencies.

Education Requirements (All)

GED or High School Diploma

Certification Requirements (All)

PERC Card

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays

This is a Full-Time position2nd Shift, Weekends.