Command Center Specialist - 2nd Shift Security

P4 Security Solutions; Downers Grove (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

Job summary

P4 Security Solutions is hiring a Command Center Specialist to support operations in Downers Grove, IL. You will monitor alarms, video, and access control, respond to incidents, and coordinate after-hours communications for multiple sites.

The role requires strong customer service, proactivity, and the ability to stay calm under pressure. This is a full-time, 2nd-shift position with weekend shifts, offering comprehensive benefits and growth opportunities within the P4 Companies.

Qualifications

• Demonstrated exceptional customer service, verbal, and written skills.
• Demonstrated intermediate-level computer skills with Windows, MS Office, and internet.
• Familiarity with access control and alarm monitoring systems and panels; knowledge of CCTV systems required.
• Ability to work well under pressure, multi-task and adapt to changing conditions, urgent matters, and emergencies.

Responsibilities

• Manage alarm, communications, reporting, video management, and access control functions at multiple locations using a variety of software programs.
• Respond to incidents, alarms, notifications, emails, and calls for service in a professional and customer-friendly manner.
• Process, forward and log information from incoming calls and operate after-hours switchboard in a timely, professional, and effective manner.
• Log shift activity of various officers / buildings using established systems, processes, and protocols.

Skills

Customer service

Verbal skills

Written skills

MS Office

Windows

Alarm monitoring

Access control

CCTV systems

Work under pressure

Education

GED or High School Diploma

PERC Card

Tools

Windows

MS Office

Internet

Job description

P4 Security Solutions is hiring a Command Center Specialist to support operations in Downers Grove, IL. You will monitor alarms, video, and access control, respond to incidents, and coordinate after-hours communications for multiple sites.

The role requires strong customer service, proactivity, and the ability to stay calm under pressure. This is a full-time, 2nd-shift position with weekend shifts, offering comprehensive benefits and growth opportunities within the P4 Companies.