Comfort Consultant

H.L. Bowman Inc.; Braintree (MA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Training stipends and career growth

Job summary

Legacy Service Partners is seeking a Comfort Consultant to listen to customers, assess HVAC needs, and propose optimal solutions in Massachusetts. You will apply strong sales skills and HVAC knowledge to build relationships and drive growth with residential clients.

Role involves on-site assessments, cost estimates, and presenting HVAC options. Collaborate with installation teams, maintain CRM records, and pursue new business through leads and referrals.

Qualifications

• Proven HVAC sales experience in residential settings.
• Strong sales acumen with a track record of meeting targets.
• Technical knowledge of HVAC systems, products, and services.
• Excellent interpersonal and communication skills.
• Persuasive presentation skills to homeowners.
• Customer-centric mindset and high service standards.
• Self-motivated with proactive, results-driven approach.
• Ability to work independently and manage time effectively.
• Proficiency with CRM software and sales tools.
• Valid driver's license and clean driving record.

Responsibilities

• Engage with residential customers in person, over the phone, and via email to understand HVAC needs and offer solutions.
• Conduct thorough on-site assessments, identify issues, and provide cost estimates.
• Present features and benefits of HVAC products, addressing concerns and objections.
• Prepare accurate proposals, contracts, and sales agreements for customers.
• Collaborate with the installation team to ensure a seamless handover and customer satisfaction.
• Develop and maintain relationships with new and existing customers to generate repeat business.
• Proactively pursue leads, referrals, and opportunities to expand the customer base.
• Stay up to date on industry trends and product knowledge to deliver informed recommendations.
• Maintain CRM records of sales activities and pipeline.
• Participate in sales meetings, training, and campaigns with the marketing team.

Skills

HVAC sales

Interpersonal skills

Negotiation

Tools

CRM software

Job description

• Full-Time

Description

About the Role: As a Comfort Consultant, you will listen to the needs of customers, working with them to determine the best new equipment to meet their needs. Your strong sales skills, technical knowledge, and customer-centric approach will be instrumental in driving sales, building relationships, and contributing to our continued success.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance pay directly tied to results – You deliver for us, we deliver for you
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of an institutional investor
• Engage with residential customers in person, over the phone, and via email to understand their HVAC needs and offer suitable solutions.
• Conduct thorough on-site assessments of customers' HVAC systems, identifying issues, recommending upgrades or repairs, and providing cost estimates.
• Present and explain the features and benefits of our HVAC products and services, addressing customer concerns and objections.
• Prepare accurate and detailed proposals, contracts, and sales agreements for customers.
• Collaborate with the installation team to ensure a seamless handover of projects and exceptional customer satisfaction.
• Develop and maintain strong relationships with new and existing customers, fostering customer loyalty and generating repeat business.
• Proactively seek out and follow up on sales leads, referrals, and opportunities to expand our customer base.
• Stay up to date on industry trends, product knowledge, and advancements to deliver informed recommendations to customers.
• Achieve and exceed sales targets and quotas, consistently delivering outstanding sales performance.
• Maintain accurate records of sales activities, customer interactions, and sales pipeline using CRM software.
• Participate in regular sales meetings, training sessions, and professional development opportunities.
• Collaborate with the marketing team to implement sales campaigns, promotions, and lead generation strategies.

Comfort Consultant Qualifications:

• Proven experience in HVAC sales, preferably within the residential sector.
• Strong sales acumen with a track record of achieving and exceeding sales targets.
• Technical knowledge of HVAC systems, products, and services.
• Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with customers.
• Persuasive and confident presentation skills, able to clearly articulate complex HVAC concepts to homeowners.
• Customer-centric mindset with a focus on delivering exceptional service and satisfaction.
• Self-motivated and driven to succeed, with a proactive and results-oriented approach.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Proficiency in using CRM software and other sales tools.
• Valid driver's license and clean driving record.

Comfort Consultant Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

About Us: Legacy Service Partners (LSP) is a national leader in residential HVAC, plumbing, and electrical services. Since 2021, we've partnered with over 30 local brands across 16 states—and we’re growing fast. We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams.

Legacy Service Partners is an equal opportunity employer. We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.