Comfort Advisor

One Hour Heating & Air Conditioning; Myrtle Beach (SC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Service vans provided

Fuel cards provided

iPads provided

Competitive benefits package and 401k

Job summary

Authority Brands Inc. is seeking a Comfort Advisor to engage homeowners, assess needs, and develop HVAC replacement/upgrade proposals. You will secure sales, process orders, and collaborate with teammates to ensure customer satisfaction.

The role involves pre-qualifying customers, presenting financing options, and expanding service agreements with both new and existing clients. A strong focus on closing and relationship-building is essential.

Qualifications

• High school diploma or GED required.
• 3 years of in-home sales experience required.
• HVAC industry knowledge preferred.
• Experience with in-home service agreement estimating and sales preferred.
• Strong negotiation, presentation, and influencing skills required.

Responsibilities

• Identify, pre-qualify, and call on customers to increase awareness of service offerings.
• Prepare estimates for contracts and proposals.
• Follow-up on sales leads and lists.
• Manage multiple opportunities focusing on service agreements and new equipment.
• Sell, renew, and expand renewable service agreements with customers.
• Maintain a closing ratio of 70%+ on leads and 50%+ on marketed leads.
• Demonstrate credibility and recommend total value solutions.
• Develop, write, and present proposals and contracts for service agreements.

Skills

In-home sales

Needs-based selling

Negotiation

Presentation

Relationship building

Closing deals

Education

High school diploma or GED

Associate degree preferred

Job description

The Comfort Advisor assesses homeowner needs, develops and presents HVAC replacement/upgrade proposals, secures sales, processes orders, and works with company teammates to ensure customer satisfaction. This position works with new and existing customers to guide them through the sales process while exploring equipment and financing options.

What can One Hour offer you?

• Competitive compensation that rewards your hard-earned experience.
• Service vans, fuel cards, and iPads provided.
• A best-in-the-industry benefits package that includes generous PTO, health, dental, vision, life insurance, and 401k with company match!

There’s never been a better time to join our team!

Responsibilities:

• Identify, pre-qualify, and call on contract and non-contract customers to increase awareness of company service offerings.
• Prepare estimates for contracts and proposals.
• Follow-up on sales leads and lists, both self-generated and via other sources.
• Manage multiple opportunities particularly focusing on selling service agreements and new equipment.
• Sell, renew, and expand renewable service agreements, to both new and existing customers.
• Maintain a closing ratio of 70% or higher on generated leads and 50% or higher on marketed leads.
• Always be accessible by phone.
• Demonstrate technical expertise and maintain a high level of credibility.
• Recommend solutions and link customer objectives to total value solution and competitive advantage.
• Positively and credibly influence service strategies with homeowners.
• Effectively develop, write, and present proposals and contracts for residential service agreements.
• Negotiate value and address resistance to close the sale.
• Maintain a courteous demeanor with all customers and associates.

Qualifications:

• High school diploma or GED required.
• Associate degree in related field preferred.
• 3 years of in-home sales experience required.
• Prior success in the HVAC industry with knowledge of industry best practices and local market greatly preferred.
• Previous experience with in-home service agreement estimating and sales preferred.
• Strong needs-based sales and relationship building skills preferred.
• Strong negotiation, presentation, and influencing skills required.
• Discipline, customer focus, and passion for excellence required.
• Valid driver’s license and a clean driving record required.
• Must be able to pass a background check and drug screen.

Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor visas at this time.

Authority Brands Inc. is an Equal Opportunity Employer.