Combo Clerk

PAQ, Inc; Paso Robles (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Company Paid Life Insurance

Employee Stock Ownership 401(k) plans

Growth opportunities

Job summary

PAQ, Inc. is seeking an on-site Combo Clerk to handle all aspects of cashiering and customer service in our store. You will process cash and electronic payments, reconcile tills, and assist customers with inquiries using POS and SCO systems.

Expect to identify produce, verify IDs for alcohol, and follow store policies to minimize losses while maintaining accuracy and efficiency. No prior experience is required as on-the-job training is provided; candidates must be at least 18 years old and ready

Qualifications

• Education: High school diploma or equivalent.
• Experience: No prior experience required; on-the-job training is provided.
• Must be 18 years of age or older.

Responsibilities

• Provide friendly customer service and resolve concerns with supervisor assistance as needed.
• Identify produce items and process produce codes.
• Process cash, checks, coupons, and electronic payments (debit, credit, gift cards, EFS, EBT, and WIC).
• Balance cash drawer and reconcile till at end of shift.
• Operate POS systems and SCO stations; troubleshoot as needed.
• Verify IDs to prevent underage alcohol sales and comply with regulations.
• Record cash drops and cash/coin needs for the register.
• Follow company policies and safety rules at all times.

Skills

Cash handling

Customer service

Communication

POS operation

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Tools

POS system

Self-checkout

10-key adding machine

Job description

PAQ, Inc. is committed to building a workplace where employees feel valued, supported, and empowered to do their best work. We believe diverse perspectives and experiences strengthen our organization and drive better outcomes for our customers and communities. Combo Clerks are crucial in in-store operations, often being customers' final point of contact. They are responsible for accurately processing various forms of payment for store merchandise. At the start of their shift, each Combo Clerk is assigned a cash drawer, which they must reconcile accurately by the end of their shift. Additionally, Combo Clerks assist with responsibilities in other departments as needed.

Essential Functions of the Position: Provide friendly and helpful customer service, including handling difficult situations and resolving customer concerns, with supervisor assistance as needed. Accurately identify produce items and process produce codes. Process all forms of transactions, including cash, checks, coupons, and electronic payments (debit, credit, gift cards, EFS, EBT, and WIC). Utilize knowledge of store layout and products to assist customers with inquiries and problem-solving. Follow detailed payment acceptance processes to ensure accuracy and minimize losses for the company and customers. Efficiently and accurately process all store merchandise at the register, maintaining a sufficient scan rate to minimize customer wait times. Prepare and maintain accurate records for cash drops and cash and coin needs for the register throughout the shift. Adhere to all company policies, including accounting for items at the bottom of the basket. Comply with California Department of Alcoholic Beverage Control and Bureau of Alcohol, Tobacco, Firearms, and Explosives regulations, such as selling alcohol only during appropriate hours, not selling to visibly intoxicated persons, and adequately checking IDs to prevent sales to minors. Utilize supervisor assistance to void items or transactions and resolve technical issues at the check stand. Supervise and operate self-checkout (SCO) stations, ensuring customer accuracy in scanning items, processing payments, and troubleshooting as needed. Reconcile the assigned till at the end of the shift, accurately balancing each form of payment and the total amount processed for the day. Process customer transactions accurately and efficiently through the Point of Sale (POS) system. Maintain up-to-date knowledge of ongoing promotions and store policies to provide accurate information to customers. Report potentially unsafe conditions and suspicious activities to ensure a safe store environment. Validate denominations of $20 or higher for authenticity and inform management of counterfeit bills. Perform other duties as assigned.

Knowledge: Proficiency in basic math and cash handling procedures. Understanding of customer service best practices and strategies to enhance customer engagement.

Skills: Strong communication skills to interact effectively with customers and team members. Ability to operate POS systems and other cashier equipment. Attention to detail to ensure accuracy in transactions and handling of cash. Basic computer skills for operating the POS system.

Abilities: Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities. Aptitude for making informed decisions quickly, often in high-pressure environments.

Physical Requirements: Stand and walk for extended periods, typically 8-hour shifts. Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally. Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products. Exhibit manual dexterity for handling money and operating POS systems, including 10-key adding machines and self-checkout (SCO) systems. Maintain clear communication with customers and team members. Move quickly and efficiently to assist customers and manage workload. Utilize cash handling tools, including counterfeit bill detection pens and equipment. Maintain physical stamina to work in a fast-paced environment.

Work Conditions: Work Hours: Vary, with availability required on weekends, evenings, and holidays; typically, 8-hour shifts for full-time employees. Environment: Indoor, climate-controlled, with adequate lighting and ventilation. Primary Work Stations: Check stand POS, SCO, and count room, with occasional assistance needed throughout the store. Dress Code: Professional and presentable attire as determined by store management, including a name tag, company-issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair, and not faded. Exposure: May be exposed to moving mechanical parts and cleaning chemicals. Noise Level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment. Interaction: Constant interaction with customers and team members in a fast-paced retail environment.

Minimum Qualifications: Education: High school diploma or equivalent. Experience: No prior experience is required; on-the-job training is provided. Previous retail or customer service experience is a plus. Must be 18 years of age or older.

Company Employment Policies: PAQ, Inc is an "At-Will" employer. PAQ, Inc is an Equal Opportunity Employer (EOE).

Job Title: Combo Clerk Location: PAQ, Inc, Store Location, On-Site Reports To: Manager, Combo or Front End Employee Type: Regular, Full-Time Exemption Type: Non-Exempt Pay Range: $16.90 - $21.50 Equal Employment Opportunity PAQ, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and prohibit discrimination and harassment of any kind based on any characteristic protected by applicable federal, state, or local law.

Reasonable Accommodation Statement PAQ, Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants throughout the hiring process. If you need an accommodation to complete the application or interview process, please let us know.

Work Authorization All employment offers are contingent upon verification of authorization to work in the United States in compliance with applicable federal laws.

Pay Transparency (California) The base pay range for this position is listed above. Actual compensation will be determined based on factors such as qualifications, experience, internal equity, and business need.

Fair Chance Statement (California) We will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act and applicable local ordinances.

Applicant Privacy Notice To learn more about how we collect, use, and retain applicant personal information, please review our Applicant Privacy Notice at: https://www.paqinc.org/privacyPolicy

Employment-At-Will Employment with PAQ, Inc. is at will. Either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Duties Disclaimer This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Responsibilities may change or be reassigned at any time based on business needs. If you're dedicated to providing exceptional service and willing to make active contributions to the success of your company, then you're ready to be a PAQ, Inc. team member!

Working at PAQ, Inc. is like being part of an extended family where each team member is valued and appreciated for providing the very best service to our customers.

Do you have a friendly personality and love helping others? Then you might be the right person to join others who care about delivering excellent customer service.

For over 20 years, PAQ, Inc. has provided our communities with the freshest quality foods, the best customer service, and Everyday Low Prices.

Our success is due to our outstanding team members - they are the key to delivering excellent customer service that keeps our customers coming back.

Benefits include:

• Affordable Medical Dental and Vision insurance
• Company Paid Life Insurance
• Employee Stock Ownership 401(k) plans
• Growth Opportunities