Color & Curl Concierge Specialist

Sally Beauty Holdings, LLC; Brookfield (CT); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Product discount

Free samples

Guided learning & certification

Growth opportunities

Healthcare benefits

Job summary

The Color & Curl Concierge / Colour & Curl Specialist is Sally Beauty Holdings, LLC's expert in color related services, education, and selling skills, driving the color and curl business in stores and with professional clients.

You will perform color consultations, advise on care, and stay updated on trends while maintaining brand guidelines, signage, and merchandising. Some travel to shows may be required; involvement in guided learning and certification courses is provided.

Qualifications

• One year retail or sales-focused experience.
• Licensed cosmetologist preferred in US/Canada.
• Reliable transportation to service designated store and market.
• Willingness to travel to shows or sales meetings at least 3 times a year.
• Strong business acumen with ability to read and act on sales reports.
• Knowledge of retail sales, inventory control, and visual merchandising.
• Familiarity with POS applications.
• Proficient with computers, iPad, mobile devices and social media.

Responsibilities

• Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs.
• Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors.
• Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner.
• Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers.
• Stay informed regarding emerging trends, remain agile in response to market changes, and build Industry knowledge to share with business partners, while adapting your own personal sales techniques in response to the competitive market.
• Ensures all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions.
• Demonstrate our CosmoProf/BSG Culture Values and adhere to our company code of ethics and behavior.

Skills

Retail sales

Cosmetology knowledge

POS systems

Social media familiarity

Travel readiness

Education

Licensed cosmetologist (US & Canada)

Tools

POS applications

iPad/Mobile devices

Social media platforms

Job description

The Color & Curl Concierge / Colour & Curl Specialist is Sally Beauty Holdings, LLC's expert in color related services, education, and selling skills, driving the color and curl business in stores and with professional clients.

You will perform color consultations, advise on care, and stay updated on trends while maintaining brand guidelines, signage, and merchandising. Some travel to shows may be required; involvement in guided learning and certification courses is provided.