Collision Repair - General Manager

TAG Auto Group; Merrillville (IN); On-site; USD 65,000 - 95,000; Full time

Job summary

TAG Auto Group is expanding and seeks an experienced General Manager for its body shop operations in Merrillville, IN. You will oversee multiple departments, drive profitability, and lead a team of technicians, estimators, and service staff.

You will set departmental goals, manage budgets, train and coach staff, and build strong relationships with customers and insurance partners to grow repeat business. The role requires a strong focus on safety and quality.

Qualifications

• High School degree or equivalent is required.
• Bachelor’s Degree preferred but not required.
• Valid Driver’s License is required.
• Minimum of 3 years of management experience in the collision repair industry.
• Excellent written and verbal communication skills.
• Exceptional customer service skills.

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Assumes full responsibility for center profit and loss (P&L) management, including cash control, materials costs, staffing, and ordering.
• Provides leadership, management, and oversight to all center personnel including hiring, training, coaching, and discipline.
• Prepares and administers an annual operating budget for the body shop.
• Ensures personnel understand KPI’s and receive training to meet them.
• Maintains relationships with insurance adjusters and customers to promote referrals.
• Monitors productivity reports and payroll records; prepares final billing for repairs.
• Ensures safety, compliance with regulations, and proper equipment maintenance.

Skills

Leadership

Excellent communication

Exceptional customer service

Education

High School degree or equivalent

Bachelor’s Degree preferred

Job description

Our team is expanding, and we are looking for an experienced General Managers to join our team. What does joining our team offer?

A unique blend of independence, excitement, growth opportunities, and a supportive work culture. We are an employee-centric team, and we want you to join us!

What will you do?

The General Manager oversees and assumes responsibility for various departments. The General Manager ensures the profitability of each department, such as estimators, services and parts, auto body technicians, painters, and maintenance technicians. There should be constant adherence to company policies as well as making sure the employees follow all company policies and procedures.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Forecasts goals and objectives for the department and strives to meet them.

• Assumes full responsibility for center profit and loss (P&L) management, including following cash control and security procedures, managing supply and materials costs, managing staffing, and facilitating materials and supply ordering and management.
• Provides leadership, management, and oversight to all center personnel, including hiring, training, developing, coaching, and promoting team members, as well as managing compensation and discipline.
• Prepares and administers an annual operating budget for the body shop.
• Ensures all personnel and team members understand all key performance indicators (KPI’s) and are given the proper training and support to meet or exceed all KPI’s consistently.
• Establishes and maintains good working relationships with insurance adjusters.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Gives fair estimates on costs and time required for bodywork.
• Follows up on Vendor service and performance.
• Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Checks quality of completed work.
• Handles customer complaints immediately with a great sense of urgency.
• Prepares final billing for completed repair orders.
• Controls accounts receivables for body repair work.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA Right-to-Know etc. Provides necessary training.
• Ensures that proper safety equipment is available and being used properly.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors the maintenance of paint booths, frame straightening equipment, and other large, fixed assets to ensure long-term usage and value.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Attends managers' meetings.
• Maintains professional appearance.

QUALIFICATIONS:

• High School degree or equivalent experience required
• Bachelor’s Degree preferred but not required
• Valid Driver’s License
• Minimum of 3 years of management experience in the collision repair industry
• Excellent written and verbal communication skills
• Exceptional customer service skills

This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.