Collision Estimator: Fast, Quality Repairs & Career Growth

VIVE Collision; Delaware; On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Health Savings Account

Paid Time Off

Paid holidays

Birthday floating holiday

Employee Assistance Program

Financial assistance

Legal assistance

Coaching and development

Wellness discounts

Shopping discounts

Travel discounts

Certification training

Career growth

Job summary

VIVE Collision in New Castle, DE is seeking an experienced Collision Estimator to manage the repair experience from inspection through delivery. You will develop accurate repair plans, keep customers informed, collaborate with insurance partners, and coordinate with production to ensure safe, high-quality repairs.

You will work with a team that supports parts, production, and front office, leveraging modern estimating technology and comprehensive training opportunities.

Qualifications

• Must be at least 18 years of age.
• A valid driver's license and satisfactory MVR.
• Minimum of three (3) years of automotive collision repair or estimating experience.
• Strong knowledge of collision repair procedures, estimating, and blueprinting.
• Proficiency in customer service and sales-oriented communication.
• Experience with CCC ONE estimating software preferred.
• I-CAR certification or training preferred.
• State appraisal license if required by state.
• Working knowledge of OEM repair procedures and insurance carrier requirements.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and time management abilities.
• Ability to read and interpret repair procedures, work orders, and technical documentation.
• Ability to multitask and thrive in a fast-paced, production-driven environment.

Responsibilities

• Greet customers and perform comprehensive vehicle inspections to assess collision damage.
• Prepare complete and accurate repair estimates and blueprints using approved estimating systems.
• Develop detailed repair plans following complete vehicle teardown.
• Explain the repair process, estimated timelines, and repair expectations to customers.
• Open and maintain repair orders in compliance with company, DRP, and regulatory requirements, including BAR compliance where applicable.
• Verify all required authorizations and documentation are obtained before repairs begin.
• Conduct vehicle check-in with customers at the time of drop-off.
• Coordinate with technicians and production staff to ensure repair plans are properly communicated and executed.
• Follow current OEM repair procedures and manufacturer guidelines throughout the repair process.
• Communicate repair status updates to customers, insurance partners, and internal team members.
• Identify and process supplements as additional damage is discovered.
• Manage total loss documentation and administrative processes when applicable.
• Prepare all final paperwork, including repair orders, invoices, DRP documentation, and customer delivery packets.
• Perform final quality control inspections, including road testing when required, prior to vehicle delivery.
• Review completed repairs with customers during vehicle delivery and address any questions or concerns.
• Maintain strong working relationships with insurance carriers, customers, and internal team members.
• When applicable, drive vehicles for damage assessments, road testing, or other job-related purposes to support accurate estimates, verify repairs, and ensure vehicle safety and quality.
• Perform other duties as assigned to support shop operations and deliver an exceptional customer experience.

Skills

Customer service oriented

Communication

Blueprinting

Estimating knowledge

Tools

CCC ONE estimating software

Job description

VIVE Collision in New Castle, DE is seeking an experienced Collision Estimator to manage the repair experience from inspection through delivery. You will develop accurate repair plans, keep customers informed, collaborate with insurance partners, and coordinate with production to ensure safe, high-quality repairs.

You will work with a team that supports parts, production, and front office, leveraging modern estimating technology and comprehensive training opportunities.