Auto Body Collision Estimator

VIVE Collision; Delaware; On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Health Savings Account

Paid Time Off

Paid holidays

Birthday floating holiday

Employee Assistance Program

Financial assistance

Legal assistance

Coaching and development

Wellness discounts

Shopping discounts

Travel discounts

Certification training

Career growth

Job summary

VIVE Collision in New Castle, DE is seeking an experienced Collision Estimator to manage the repair experience from inspection through delivery. You will develop accurate repair plans, keep customers informed, collaborate with insurance partners, and coordinate with production to ensure safe, high-quality repairs.

You will work with a team that supports parts, production, and front office, leveraging modern estimating technology and comprehensive training opportunities.

Qualifications

• Must be at least 18 years of age.
• A valid driver's license and satisfactory MVR.
• Minimum of three (3) years of automotive collision repair or estimating experience.
• Strong knowledge of collision repair procedures, estimating, and blueprinting.
• Proficiency in customer service and sales-oriented communication.
• Experience with CCC ONE estimating software preferred.
• I-CAR certification or training preferred.
• State appraisal license if required by state.
• Working knowledge of OEM repair procedures and insurance carrier requirements.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and time management abilities.
• Ability to read and interpret repair procedures, work orders, and technical documentation.
• Ability to multitask and thrive in a fast-paced, production-driven environment.

Responsibilities

• Greet customers and perform comprehensive vehicle inspections to assess collision damage.
• Prepare complete and accurate repair estimates and blueprints using approved estimating systems.
• Develop detailed repair plans following complete vehicle teardown.
• Explain the repair process, estimated timelines, and repair expectations to customers.
• Open and maintain repair orders in compliance with company, DRP, and regulatory requirements, including BAR compliance where applicable.
• Verify all required authorizations and documentation are obtained before repairs begin.
• Conduct vehicle check-in with customers at the time of drop-off.
• Coordinate with technicians and production staff to ensure repair plans are properly communicated and executed.
• Follow current OEM repair procedures and manufacturer guidelines throughout the repair process.
• Communicate repair status updates to customers, insurance partners, and internal team members.
• Identify and process supplements as additional damage is discovered.
• Manage total loss documentation and administrative processes when applicable.
• Prepare all final paperwork, including repair orders, invoices, DRP documentation, and customer delivery packets.
• Perform final quality control inspections, including road testing when required, prior to vehicle delivery.
• Review completed repairs with customers during vehicle delivery and address any questions or concerns.
• Maintain strong working relationships with insurance carriers, customers, and internal team members.
• When applicable, drive vehicles for damage assessments, road testing, or other job-related purposes to support accurate estimates, verify repairs, and ensure vehicle safety and quality.
• Perform other duties as assigned to support shop operations and deliver an exceptional customer experience.

Skills

Customer service oriented

Communication

Blueprinting

Estimating knowledge

Tools

CCC ONE estimating software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time New Castle, DE, US

3 days ago Requisition ID: 3513

Salary Range: $75,000.00 To $125,000.00 Annually

Collision Estimator | Busy Shop • Strong Support • Career Growth

Your estimating skills should be backed by a team that can execute the repair.

If you’re an experienced Collision Estimator who knows how to build a complete repair plan, communicate with customers and insurance partners, and keep repairs moving, VIVE Collision wants to hear from you.

At VIVE Collision, our Estimators are an important part of the repair process—not just someone writing an estimate and handing it off.

You’ll work alongside experienced technicians, dedicated parts and production teams, and a fully staffed front office, with modern estimating technology and the resources you need to manage repairs effectively.

If you're ready for a shop where you can focus on quality repairs, strong customer service, and getting vehicles back on the road the right way, this could be your next move.

Busy collision repair centers with consistent workflow

DedicatedParts, Production, and Front Office support

Modern estimating and shop management technology

PaidI-CAR, OEM, and industry training

Opportunities to advance intomanagement and leadership

A team environment built aroundPeople, Process & Passion

A growing collision organization with opportunities for long-term career development

Benefits That Start With You

We want our teammates to build careers here—not just take another job.

• Medical, Dental & Vision insurance options for you and your family, including domestic partners
• 401(k) with employer match
• Health Savings Account options
• Paid Time Off
• 8 paid holidays, including Black Friday, plus your birthday as a floating holiday
• Employee Assistance Program offering confidential counseling and work/life resources
• Financial and legal assistance
• Peak performance coaching and personal development resources
• Wellness, shopping and travel savings
• Paid I-CAR, OEM and industry certification training
• Career growth opportunities throughout VIVE Collision

What You’ll Do

As aCollision Estimator, you’ll manage the repair experience from the initial vehicle inspection through final delivery. You’ll create accurate repair plans, keep customers informed, work closely with insurance partners, and collaborate with the production team to help ensure safe, high-quality and timely repairs.

Key Responsibilities

• Greet customers and perform comprehensive vehicle inspections to assess collision damage.
• Prepare complete and accurate repair estimates and blueprints using approved estimating systems.
• Develop detailed repair plans following complete vehicle teardown.
• Explain the repair process, estimated timelines, and repair expectations to customers.
• Open and maintain repair orders in compliance with company, DRP, and regulatory requirements, including BAR compliance where applicable.
• Verify all required authorizations and documentation are obtained before repairs begin.
• Conduct vehicle check-in with customers at the time of drop-off.
• Coordinate with technicians and production staff to ensure repair plans are properly communicated and executed.
• Follow current OEM repair procedures and manufacturer guidelines throughout the repair process.
• Communicate repair status updates to customers, insurance partners, and internal team members.
• Identify and process supplements as additional damage is discovered.
• Manage total loss documentation and administrative processes when applicable.
• Prepare all final paperwork, including repair orders, invoices, DRP documentation, and customer delivery packets.
• Perform final quality control inspections, including road testing when required, prior to vehicle delivery.
• Review completed repairs with customers during vehicle delivery and address any questions or concerns.
• Maintain strong working relationships with insurance carriers, customers, and internal team members.
• When applicable, drive vehicles for damage assessments, road testing, or other job-related purposes to support accurate estimates, verify repairs, and ensure vehicle safety and quality.
• Perform other duties as assigned to support shop operations and deliver an exceptional customer experience.

Qualifications

• Must be at least 18 years of age.
• A valid driver's license and satisfactory motor vehicle record (MVR) are required.
• Minimum of three (3) years of automotive collision repair or estimating experience.
• Strong knowledge of collision repair procedures, estimating, and blueprinting.
• Proficiency in customer service and sales-oriented communication.
• Experience with CCC ONE estimating software preferred.
• I-CAR certification or training preferred.
• State appraisal license if required by state.
• Working knowledge of OEM repair procedures and insurance carrier requirements.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and time management abilities.
• Ability to read and interpret repair procedures, work orders, and technical documentation.
• Ability to multitask and thrive in a fast-paced, production-driven environment.

You already know how demanding collision estimating can be. The difference is having the people, processes, technology, and support behind you to do the job well.

Bring your collision experience to VIVE Collision and join a growing organization where your knowledge is valued, your development is supported, and there’s room to build a long-term career.

The specific pay rate/salary offered to a candidate may be influenced by several factorsincluding experience, education, specialized certifications from OEMs, and where the job is located.

We are an equal opportunity employer and consider all qualified applicants equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.