Collision Center Repair Planner

RECMV8 INC; Columbiana (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay based on experience

Career growth opportunities

On-the-job training and professional发展

Job summary

Body by Cochran is seeking a Repair Planner to inspect damaged vehicles, prepare estimates, and coordinate the repair process from intake to completion. You will be the primary contact for customers and insurers, ensuring timely updates and accurate documentation.

This role emphasizes teamwork, professional development, and alignment with safety standards. You will work with the latest AI-assisted estimating tools to streamline workflow, while maintaining a high standard of customer service and

Qualifications

• Experience in auto body repair estimation is preferred.
• Excellent customer communication skills are essential.
• Familiarity with insurance claim processes is advantageous.

Responsibilities

• Greet customers and perform initial vehicle damage inspections.
• Prepare detailed repair estimates using approved estimating software.
• Upload photos and documentation for insurance approval.
• Communicate with insurance adjusters regarding supplements and approvals.
• Create repair plans with body technicians and painters.
• Identify additional damage during teardown and submit supplements.
• Maintain consistent customer communication throughout the repair process.
• Schedule repairs and manage production timelines.
• Ensure repairs meet manufacturer guidelines and safety standards.
• Deliver completed vehicles and review repairs with customers.

Skills

Customer service

Communication

Inspection

Estimating

Documentation

Coordination

Tools

Estimating software

AI platform

Job description

Description

At Body by Cochran, we pride ourselves on delivering exceptional service and top-quality repairs to every customer who walks through our doors. As a family-owned organization, we are customer-focused and committed to excellence, innovation, and continuous growth. Our collision centers thrive by promoting from within and providing every employee with the opportunity to build a long, rewarding career. We also utilize a new AI tool, a cutting-edge platform that uses AI-powered virtual estimates and automated communication tools to enhance the customer experience and streamline our workflow. This technology allows customers to submit photos and receive estimates from the comfort of their home, while our team stays organized and responsive with centralized messaging and automated follow-ups.

What We Offer:

• Competitive pay based on experience
• Opportunities for career growth and advancement
• On-the-job training and professional development
• Health, dental, and vision benefits
• Paid time off and holidays
• A positive, team-oriented work environment
• Access to advanced tools like the new AI tool to simplify your work and improve customer satisfaction

Requirements

The Repair Planner is responsible for inspecting damaged vehicles, preparing accurate repair estimates, and coordinating the repair process from intake through completion. This role serves as the primary point of contact for customers and insurance companies, ensuring timely communication, proper documentation, and profitable repair planning.

ESSENTIAL DUTIES:

• Greet customers and perform initial vehicle damage inspections
• Prepare detailed repair estimates using approved estimating software
• Upload photos and documentation for insurance approval
• Communicate with insurance adjusters regarding supplements and approvals
• Create repair plans in collaboration with body technicians and painters
• Identify additional damage during teardown and submit supplements
• Maintain consistent customer communication throughout the repair process
• Schedule repairs and manage production timelines
• Ensure repairs meet manufacturer guidelines and safety standards
• Deliver completed vehicles and review repairs with customers