Repair Advisor

Cochran Cars; Monroeville (Allegheny County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Training & development

Health, dental, and vision benefits

Paid time off

Team oriented environment

AI tool access

Job summary

Body by Cochran is seeking a friendly front office associate to greet customers, answer calls, schedule appointments, and maintain accurate records. You will use CRM and the new AI tool to enhance communication with customers and insurance partners, while upholding top-notch service in a fast-paced environment.

This role offers on-the-job training, benefits, PTO, and opportunities for career growth. Join a team that values customer care, professional development, and a positive work culture,

Qualifications

• Proven experience in front office, customer service, or administrative roles (automotive or body shop experience a plus but not required)
• Excellent verbal and written communication skills
• Highly organized with strong attention to detail
• Professional appearance and demeanor
• Self-driven, motivated, and eager to grow within the company
• Strong problem-solving skills and ability to handle customer concerns effectively
• Ability to multitask and work efficiently in a fast-paced environment
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort using digital tools like the new AI tool
• Clean and valid driving record with driver’s license
• Ability to perform and pass a pre-employment drug screening and background check

Responsibilities

• Greet customers warmly and professionally, creating a positive first impression
• Answer and direct incoming calls and emails promptly and accurately
• Schedule appointments, coordinate repair timelines, and maintain accurate customer records
• Communicate repair updates clearly and proactively to customers and insurance partners
• Support the management team with administrative tasks, data entry, and documentation
• Maintain a clean, organized, and welcoming front office environment
• Assist with filing insurance claims and coordinating with adjusters
• Use email, CRM systems, the new AI tool, and other digital tools effectively for communication and customer management
• Always uphold the highest level of customer service
• Demonstrate a proactive attitude toward professional development and career advancement opportunities

Skills

Front desk

Customer service

Organization

Communication

Multitasking

Problem solving

Microsoft Office

CRM systems

AI tools

Attention to detail

Tools

CRM systems

AI tool

Microsoft Office

Job description

At Body by Cochran, we pride ourselves on delivering exceptional service and top-quality repairs to every customer who walks through our doors. As a family-owned organization, we are customer-focused and committed to excellence, innovation, and continuous growth. Our collision centers thrive by promoting from within and providing every employee with the opportunity to build a long, rewarding career.We also utilize a new AI tool, a cutting-edge platform that uses AI-powered virtual estimates and automated communication tools to enhance the customer experience and streamline our workflow. This technology allows customers to submit photos and receive estimates from the comfort of their home, while our team stays organized and responsive with centralized messaging and automated follow-ups.

What We Offer:

• Competitive pay based on experience
• Opportunities for career growth and advancement
• On-the-job training and professional development
• Health, dental, and vision benefits
• Paid time off and holidays
• A positive, team-oriented work environment
• Access to advanced tools like the new AI tool to simplify your work and improve customer satisfaction

Key Responsibilities:

• Greet customers warmly and professionally, creating a positive first impression
• Answer and direct incoming calls and emails promptly and accurately
• Schedule appointments, coordinate repair timelines, and maintain accurate customer records
• Communicate repair updates clearly and proactively to customers and insurance partners
• Support the management team with administrative tasks, data entry, and documentation
• Maintain a clean, organized, and welcoming front office environment
• Assist with filing insurance claims and coordinating with adjusters
• Use email, CRM systems, the new AI tool, and other digital tools effectively for communication and customer management
• Always uphold the highest level of customer service
• Demonstrate a proactive attitude toward professional development and careeradvancement opportunities

Qualifications:

• Proven experience in front office, customer service, or administrative roles (automotive or body shop experience a plus but not required)
• Excellent verbal and written communication skills
• Highly organized with strong attention to detail
• Professional appearance and demeanor
• Self-driven, motivated, and eager to grow within the company
• Strong problem-solving skills and ability to handle customer concerns effectively
• Ability to multitask and work efficiently in a fast-paced environment
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort using digital tools like the new AI tool
• Clean and valid driving record with driver’s license
• Ability to perform and pass a pre-employment drug screening and background check

All responses held in strict confidence. EOE.BODY BY COCHRAN – ONE GREAT PLACE TO GROW YOUR CAREER!