Collision Center GM: Lead Operations & KPI Growth

Jobtailor; Cincinnati (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor is seeking a Collision Center Manager in Cincinnati, OH to lead daily operations, drive KPIs, and deliver exceptional customer experiences. The role emphasizes budget oversight, team coaching, safety, and adherence to WOW Operating Way across the repair facility.

The ideal candidate will possess post-secondary education, proven leadership in a collision repair setting, and the ability to motivate staff while ensuring quality standards and financial performance.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.
• Attention to detail and a high degree of accuracy.
• Ability to motivate others utilizing effective coaching tools and management skills.
• Physical demands of the job must be met; accommodations may be made for disabilities.

Responsibilities

• Provide exceptional customer experience while leading and maintaining day-to-day store operations.
• Plan and implement daily Collision Center operations to meet KPIs and insurance metrics.
• Coach and empower team members' performance.
• Lead by example and align staff with WOW Operating Way plan.
• Prepare and manage annual and monthly operating budgets.
• Forecast, target, and track monthly sales, profit, and expenses.
• Deliver performance reviews and monitor accounts payable/receivable.
• Maintain a clean, safe, and compliant repair facility.

Skills

Leadership Experience

Collision Repair Management

Budget Management

Customer Experience

Coaching & Team Development

KPI Tracking

Safety Compliance

Education

Post-Secondary Education

Job description

Jobtailor is seeking a Collision Center Manager in Cincinnati, OH to lead daily operations, drive KPIs, and deliver exceptional customer experiences. The role emphasizes budget oversight, team coaching, safety, and adherence to WOW Operating Way across the repair facility.

The ideal candidate will possess post-secondary education, proven leadership in a collision repair setting, and the ability to motivate staff while ensuring quality standards and financial performance.