Collision Center GM: Lead Operations & Growth

Boyd Group; Cleves (OH); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

Health insurance

401(k) with company match

Career development

Job summary

Gerber Collision & Glass in Ohio seeks a General Manager to drive a superior customer experience while leading daily collision center operations in line with our WOW standards.

You will coach and empower team members, manage budgets, forecast sales and expenses, and ensure safety and quality across all repair processes, maintaining industry-leading KPI results and customer satisfaction.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Responsibilities

• Ensure WOW (Wow Operating Way) plan is consistently executed.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Lead and manage all repair facility personnel.

Skills

Attention to detail

Client experience

Communication

Leadership/Coaching

Education

Post-Secondary Education or equivalent

Job description

Gerber Collision & Glass in Ohio seeks a General Manager to drive a superior customer experience while leading daily collision center operations in line with our WOW standards.

You will coach and empower team members, manage budgets, forecast sales and expenses, and ensure safety and quality across all repair processes, maintaining industry-leading KPI results and customer satisfaction.