Collision Center Estimator — Customer Service Pro

BMW Northwest; Fife, Northern (WA, KY); Hybrid; USD 34,000 - 41,000; Full time

Job summary

Scharmach Automotive Group is seeking a Customer Service Representative / Estimator in Fife, WA. You will welcome customers, guide them through the repair process, and learn to create repair estimates using CCC ONE software.

The role emphasizes excellent communication, accuracy, and teamwork with technicians and insurers. Day-to-day duties include scheduling, documenting repairs, following procedures, and maintaining a professional front office.

Qualifications

• Previous customer service experience is required.
• Excellent verbal and written communication skills.
• Strong phone etiquette and interpersonal skills.
• Professional appearance and positive attitude.
• Strong organizational and time management skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills with willingness to learn new software.

Responsibilities

• Welcome customers and provide a friendly, professional first impression.
• Build trust by explaining the repair process and answering customer questions.
• Maintain regular communication with customers regarding repair status and expected completion dates.
• Answer incoming phone calls with professionalism and provide outstanding customer service.
• Schedule appointments for vehicle estimates and repairs.
• Learn and become proficient in collision estimating software (CCC ONE).
• Assist estimators by gathering vehicle information, photos, and documentation.
• Coordinate with technicians, parts personnel, and insurance companies to ensure a smooth repair process.
• Maintain accurate customer files and repair documentation.
• Assist with insurance claim information and customer paperwork.
• Follow manufacturer repair procedures and company processes.
• Maintain a clean, organized, and professional front office environment.
• Participate in ongoing manufacturer and industry training.

Skills

Customer service

Communication

Phone etiquette

Organizational skills

Multitasking

Basic computer skills

Tools

CCC ONE

Job description

Scharmach Automotive Group is seeking a Customer Service Representative / Estimator in Fife, WA. You will welcome customers, guide them through the repair process, and learn to create repair estimates using CCC ONE software.

The role emphasizes excellent communication, accuracy, and teamwork with technicians and insurers. Day-to-day duties include scheduling, documenting repairs, following procedures, and maintaining a professional front office.