Collision Auto Damage Estimator - Fast-Paced, Customer-Focused

Columbia Auto Body; Whitman (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid vacation

Job summary

Columbia Auto Body is seeking an Auto Damage Appraiser / Estimator to join our team. The role involves inspecting vehicle damage, writing accurate repair estimates, ordering parts, and working directly with customers and insurance companies throughout the repair process.

We are a fast-paced collision repair facility serving insurance partners, retail customers, dealerships, and fleet accounts, so strong communication and organization skills are essential.

Qualifications

• Minimum 1+ year experience as an auto damage appraiser or estimator.
• Experience using CCC ONE required.
• Experience in a fast-paced collision repair shop.
• Massachusetts Auto Damage Appraiser License preferred.
• Strong communication and customer service skills.
• Ability to work with insurance carriers, retail customers, dealerships, and fleet accounts.
• Portuguese speaking is a plus.

Responsibilities

• Inspect vehicles and assess collision damage
• Write repair estimates using CCC ONE
• Order and track parts needed for repairs
• Communicate with insurance companies regarding claims and supplements
• Assist customers through the repair and insurance process
• Coordinate with technicians, parts department, and production staff
• Maintain relationships with insurance partners and fleet accounts
• Manage supplements and ensure proper documentation for repairs

Skills

Auto damage appraisal

Estimation skills

Customer service

Communication

Tools

CCC ONE

Job description

Columbia Auto Body is seeking an Auto Damage Appraiser / Estimator to join our team. The role involves inspecting vehicle damage, writing accurate repair estimates, ordering parts, and working directly with customers and insurance companies throughout the repair process.

We are a fast-paced collision repair facility serving insurance partners, retail customers, dealerships, and fleet accounts, so strong communication and organization skills are essential.