College of Engineering Ambassador

Illinois State University; Normal (IL); On-site; USD 19,000 - 23,000; Part time

Job summary

Illinois State University seeks a College of Engineering Ambassador to support student success operations, greet visitors, and handle front-desk duties. You will assist with information sessions, events, and tours of the new engineering building for prospective students and families.

The role emphasizes strong customer service, effective communication, and engagement through social media, with a flexible campus schedule and semester commitments.

Qualifications

• Must be an active Illinois State University student in good academic standing at the time of application and throughout employment.
• Must be able to commit to the position for at least two consecutive semesters.
• Strong customer service/communication skills.
• Social Media/Marketing Skills.

Responsibilities

• Customer service/reception for the student success office.
• Distribute mail, answer the telephone, and handle general office duties.
• Assist with student recruitment during information sessions and events.
• Help plan and prepare events and programs.
• Support student engagement and social media communication initiatives.
• Give tours of the new engineering building to prospective students and families.

Skills

Customer service

Communication

Social media

Attention to detail

Job description

Title: College of Engineering Ambassador
Employee Classification: Student Help Regular
Division Name: Academic Affairs
Department: Dean of College of Engineering

Job Summary

Customer service/reception for student success office at the GE Road Complex.

Perform tasks such as distributing mail, answering the telephone, and other general office duties. Assistance with student recruitment particularly during information sessions and events. Assistance with event and programming planning and preparation. This person will also assist with student engagement and social media communication initiatives. The student in this role will give tours of the new engineering building to prospective students and families.

The student employee will need to demonstrate strong knowledge and implementation of excellent customer service in this position.

Additional Information

Student employees are eligible to participate in the University’s 403(b) Plan. More information can be found here.

Pay Rate

$15.00/hour

Required Qualifications

-Must be an active Illinois State University student in good academic and disciplinary standing at the time of the application and throughout employment

-Must be able to commit to the position for at least two consecutive semesters

Preferred Qualifications

-Strong customer service/communication skills

-Attention to detail

-Social Media/Marketing Skills

-Ability to perform tasks promptly and efficiently

Work Hours

6-12 hours per week.Availability between 8am-4pm Monday-Friday (hours will vary)

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
-Remain at a workstation for extended periods.
-Effectively communicate on a daily basis.

Proposed Starting Date

Summer & Fall 2026

Required Applicant Documents

Resume & Reference List

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.
Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.
Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.
International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at [phone]. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at [phone].